Fenham Hall Surgery, Newcastle Upon Tyne: patient reviews and CQC rating
Fenham Hall Surgery is a GP practice in Newcastle Upon Tyne with 10,776 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 6.0 full-time-equivalent qualified GPs, or 1,782 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fenham Hall Surgery
Its best result against England is the share who said they were treated with care and concern: 95%, above the England figure of 86%. Its weakest is the share who found it easy to contact the practice using the NHS App: 47%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 16th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (87%). 107 patients answered the survey (response rate 21%).
| Survey question | Fenham Hall Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 53% | 62% | 57% |
| Easy to contact via the website | 57% | 59% | 58% |
| Easy to contact via the NHS App | 47% | 58% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 73% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 302 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Fenham Hall Surgery is Good, published in April 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,776 patients were registered at Fenham Hall Surgery in September 2026, down 1.1% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 1,782 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.4 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 5.8 |
| August 2024 | 4.8 | 5.8 |
| August 2025 | 4.8 | 6.9 |
| August 2026 | 6.0 | 10.1 |
From June 2026 to August 2026 the practice recorded 4,016 appointments a month, or 373 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 37% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Fenham Hall Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 373 | 550 | 510 |
| Face to face | 81% | 68% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.7% against 1.1%). It has a lower share for dementia (0.5% against 0.8%) and atrial fibrillation (1.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 34.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.9% | 14.3% |
| High blood pressure | All ages | 12.3% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.6% | 74.9% |
Fenham Hall Surgery, Fenham Hall Drive, Newcastle Upon Tyne, NE4 9XD. Phone: 0191 274 3724. Website: www.fenhamhallmedicalgroup.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West Road Medical Centre | 1.0 km | 74% |
| Prospect Medical Group | 1.5 km | 62% |
| Dilston Medical Centre | 1.5 km | 71% |
| Betts Avenue Medical Group | 1.6 km | 81% |
| Denton Turret Medical Centre | 1.7 km | 76% |
- Betts Avenue Medical Group (81% overall experience good)
- Dilston Medical Centre (71% overall experience good)
- Elswick Family Practice (68% overall experience good)
- Prospect Medical Group (62% overall experience good)
How do patients rate Fenham Hall Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Fenham Hall Surgery as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at Fenham Hall Surgery?
10,776 patients were registered in September 2026, down 1.1% on a year earlier.
What is Fenham Hall Surgery's CQC rating?
Good overall, published in April 2018.
How many GPs does Fenham Hall Surgery have?
6.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,782 patients per GP against 2,171 across England.
Are appointments at Fenham Hall Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fenham Hall Surgery's phone number?
0191 274 3724.