Alnwick Medical Group, Alnwick: patient reviews and CQC rating
Alnwick Medical Group is a GP practice in Alnwick with 18,878 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 9.9 full-time-equivalent qualified GPs, or 1,903 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Alnwick Medical Group
Its best result against England is the share who described their overall experience of the practice as good: 86%, above the England figure of 77%. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
45% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (85%). 117 patients answered the survey (response rate 38%).
| Survey question | Alnwick Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 45% | 62% | 57% |
| Easy to contact via the website | 54% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 58% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 75% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 185 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Alnwick Medical Group is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,878 patients were registered at Alnwick Medical Group in September 2026, down 0.6% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 9.9 full-time-equivalent qualified GPs, there are 1,903 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 6.7 nurses and 18.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.1 | 11.9 |
| August 2024 | 11.7 | 15.7 |
| August 2025 | 9.4 | 13.3 |
| August 2026 | 9.9 | 12.7 |
From June 2026 to August 2026 the practice recorded 13,332 appointments a month, or 706 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 37% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Alnwick Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 706 | 550 | 510 |
| Face to face | 60% | 68% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 16% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.9% against 2.2%), stroke or TIA (3.0% against 1.9%) and heart failure (1.8% against 1.1%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and depression (10.6% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.7% | 15.2% |
| Depression | 18+ yrs | 10.6% | 14.3% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.6% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
Alnwick Medical Group, Infirmary Close, Alnwick, NE66 2NL. Phone: 01665 605600. Website: www.bondgatepractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| NPC Amble and Broomhill | 11.3 km | 63% |
| NPC Rothbury | 17.9 km | 93% |
| NPC Felton and Widdrington | 19.5 km | 82% |
| Belford Medical Practice | 22.2 km | 92% |
| Wooler Health | 25.3 km | 96% |
- Belford Medical Practice (92% overall experience good)
- Drs O'Neill, Evans & Lunn (86% overall experience good)
- Greystoke Surgery (98% overall experience good)
- Union Brae and Norham Practice (48% overall experience good)
- Well Close Medical Group (83% overall experience good)
- Wooler Health (96% overall experience good)
How do patients rate Alnwick Medical Group?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Alnwick Medical Group as good, above the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Alnwick Medical Group?
18,878 patients were registered in September 2026, down 0.6% on a year earlier.
What is Alnwick Medical Group's CQC rating?
Good overall, published in February 2019.
How many GPs does Alnwick Medical Group have?
9.9 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,903 patients per GP against 2,171 across England.
Are appointments at Alnwick Medical Group face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Alnwick Medical Group's phone number?
01665 605600.