Well Up North PCN: primary care network practices and patient survey
Well Up North PCN is a primary care network of 7 GP practices with 63,127 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,675 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Well Up North PCN with survey results, the share of patients describing their overall experience as good ranges from 48% at Union Brae and Norham Practice to 98% at Greystoke Surgery, with a median of 86% (England: 77%). 5 are above England and 1 below by more than the survey's margin of error. Wooler Health has the highest share finding it easy to get through by phone (96%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Greystoke Surgery | 11,376 | 98% | 74% | Good | 1,447 |
| Wooler Health | 4,981 | 96% | 96% | – | 1,288 |
| Belford Medical Practice | 4,500 | 92% | 92% | Good | 1,250 |
| Alnwick Medical Group | 18,878 | 86% | 45% | Good | 1,903 |
| Drs O'Neill, Evans & Lunn | 7,287 | 86% | 83% | Good | 1,923 |
| Well Close Medical Group | 9,078 | 83% | 67% | Good | 1,850 |
| Union Brae and Norham Practice | 7,027 | 48% | 44% | Good | 1,877 |
Results for the network as a whole, from 799 responses, against North East and North Cumbria and England.
| Survey question | Well Up North PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 65% | 62% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 58% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 79% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
There are 1,675 registered patients per full-time-equivalent qualified GP in Well Up North PCN, fewer than England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 645 appointments a month per 1,000 patients (England: 510), 61% of them face to face. 37% of appointments took place on the day they were booked (England: 45%).
32% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.3% over the year (England: shrank 1.1%).
| Measure | Well Up North PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 1,675 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 645 | 550 | 510 |
| Face-to-face appointments | 61% | 68% | 63% |
| Same day as booked | 37% | 42% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 32% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Well Up North PCN is rheumatoid arthritis (1.6% against 0.8%), and the furthest below is osteoporosis (0.7% against 1.2%).
| Condition register | Age group | Well Up North PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 20.5% | 15.2% | 12,845 |
| Depression | 18+ yrs | 9.6% | 14.3% | 5,085 |
| Diabetes | 17+ yrs | 8.5% | 7.9% | 4,565 |
| Asthma | 6+ yrs | 8.1% | 6.6% | 4,845 |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% | 3,124 |
| Cancer | All ages | 5.8% | 3.8% | 3,635 |
| Coronary heart disease | All ages | 4.6% | 3.0% | 2,907 |
| Atrial fibrillation | All ages | 3.8% | 2.2% | 2,357 |
| Stroke and TIA | All ages | 3.2% | 1.9% | 1,970 |
| COPD | All ages | 2.6% | 1.9% | 1,634 |
| Rheumatoid arthritis | 16+ yrs | 1.6% | 0.8% | 876 |
| Heart failure | All ages | 1.6% | 1.1% | 987 |
| Dementia | All ages | 1.1% | 0.8% | 710 |
| Serious mental illness | All ages | 1.0% | 1.0% | 610 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 491 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 540 |
| Palliative care | All ages | 0.8% | 0.6% | 503 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 237 |
| Learning disability | All ages | 0.6% | 0.6% | 392 |
- Blyth PCN (2 practices)
- Cramlington Seaton Valley PCN (4 practices)
- Northumbria PCN (9 practices)
- Wansbeck PCN (4 practices)
- West Northumberland PCN (10 practices)
Which practices are in Well Up North PCN?
Alnwick Medical Group, Belford Medical Practice, Drs O'Neill, Evans & Lunn, Greystoke Surgery, Union Brae and Norham Practice, Well Close Medical Group and Wooler Health.
How do patients rate Well Up North PCN?
85% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Well Up North PCN cover?
63,127 registered patients across 7 practices in September 2026.
How many patients per GP does Well Up North PCN have?
1,675 per full-time-equivalent qualified GP, against 2,171 across England.