Wooler Health, Wooler: patient reviews and CQC rating
Wooler Health is a GP practice in Wooler with 4,981 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). It has 3.9 full-time-equivalent qualified GPs, or 1,288 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wooler Health
Its best result against England is the share who found it easy to get through to the practice by phone: 96%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
96% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (90%). 129 patients answered the survey (response rate 48%).
| Survey question | Wooler Health | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 96% | 80% | 77% |
| Easy to contact by phone | 96% | 62% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 85% | 58% | 54% |
| Reception team helpful | 98% | 88% | 85% |
| Last contact good | 92% | 76% | 73% |
| Wait for appointment about right | 97% | 72% | 69% |
| Listened to well | 99% | 89% | 87% |
| Treated with care and concern | 99% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 143 responses rated the practice good or very good (England: 92%).
4,981 patients were registered at Wooler Health in September 2026, up 1.4% on a year earlier (England: down 1.1%).
38% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 1,288 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.6 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 5.4 |
| August 2024 | 3.3 | 5.4 |
| August 2025 | 4.5 | 6.7 |
| August 2026 | 3.9 | 4.9 |
From June 2026 to August 2026 the practice recorded 3,001 appointments a month, or 603 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 25% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Wooler Health | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 603 | 550 | 510 |
| Face to face | 61% | 68% | 63% |
| Same day as booked | 25% | 42% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.2% against 0.6%), palliative or supportive care needs (1.2% against 0.6%) and atrial fibrillation (4.3% against 2.2%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 21.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 25.6% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Cancer | All ages | 6.5% | 3.8% |
| Coronary heart disease | All ages | 5.2% | 3.0% |
| Atrial fibrillation | All ages | 4.3% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 2.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 2.1% | 0.8% |
| Heart failure | All ages | 1.5% | 1.1% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Palliative care | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Wooler Health, Cheviot Primary Care Centre, Padgepool Place, Wooler, NE71 6BL. Phone: 01668 263852.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Belford Medical Practice | 13.3 km | 92% |
| Union Brae and Norham Practice | 24.5 km | 48% |
| Well Close Medical Group | 25.1 km | 83% |
| Alnwick Medical Group | 25.3 km | 86% |
| NPC Rothbury | 27.5 km | 93% |
- Alnwick Medical Group (86% overall experience good)
- Belford Medical Practice (92% overall experience good)
- Drs O'Neill, Evans & Lunn (86% overall experience good)
- Greystoke Surgery (98% overall experience good)
- Union Brae and Norham Practice (48% overall experience good)
- Well Close Medical Group (83% overall experience good)
How do patients rate Wooler Health?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of Wooler Health as good, above the England figure of 77%. 96% found it easy to get through by phone.
How many patients are registered at Wooler Health?
4,981 patients were registered in September 2026, up 1.4% on a year earlier.
How many GPs does Wooler Health have?
3.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,288 patients per GP against 2,171 across England.
Are appointments at Wooler Health face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wooler Health's phone number?
01668 263852.