Marine Avenue Medical Centre, Whitley Bay: patient reviews and CQC rating
Marine Avenue Medical Centre is a GP practice in Whitley Bay with 9,425 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 2.9 full-time-equivalent qualified GPs, or 3,271 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Marine Avenue Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 5 practices in Whitley Bay with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (94%). 111 patients answered the survey (response rate 35%).
| Survey question | Marine Avenue Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 86% | 62% | 57% |
| Easy to contact via the website | 71% | 59% | 58% |
| Easy to contact via the NHS App | 64% | 58% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 75% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for Marine Avenue Medical Centre is Good, published in November 2017. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,425 patients were registered at Marine Avenue Medical Centre in September 2026, up 4.8% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 3,271 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.0 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 5.6 |
| August 2024 | 2.7 | 5.2 |
| August 2025 | 2.9 | 6.1 |
| August 2026 | 2.9 | 8.4 |
From June 2026 to August 2026 the practice recorded 4,278 appointments a month, or 454 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 42% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Marine Avenue Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 454 | 550 | 510 |
| Face to face | 54% | 68% | 63% |
| Same day as booked | 42% | 42% | 45% |
| More than 28 days after booking | 14% | 6% | 5% |
| Did not attend | 10% | 4% | 4% |
Compared with England, the practice has a lower share of patients for diabetes (5.7% against 7.9%). The practice's patients live in areas with an average deprivation score of 9.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.4% | 14.3% |
| High blood pressure | All ages | 13.4% | 15.2% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.3% | 74.9% |
Marine Avenue Medical Centre, Marine Avenue, Whitley Bay, NE26 3LW. Phone: 0191 252 5317. Website: www.marineavenuemc-whitleybay.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Colvin and Partners | 1.1 km | 90% |
| Beaumont Park Surgery | 1.1 km | 87% |
| Bridge and Monkseaton Medical Practice | 1.3 km | 92% |
| Northumberland Park Medical Group, Shiremoor Resource Centre | 3.2 km | 87% |
| Collingwood Surgery | 3.7 km | 84% |
- Beaumont Park Surgery (87% overall experience good)
- Bridge and Monkseaton Medical Practice (92% overall experience good)
- Dr Colvin and Partners (90% overall experience good)
- Northumberland Park Medical Group, Shiremoor Resource Centre (87% overall experience good)
How do patients rate Marine Avenue Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Marine Avenue Medical Centre as good, against 77% across England. 86% found it easy to get through by phone.
How many patients are registered at Marine Avenue Medical Centre?
9,425 patients were registered in September 2026, up 4.8% on a year earlier.
What is Marine Avenue Medical Centre's CQC rating?
Good overall, published in November 2017.
How many GPs does Marine Avenue Medical Centre have?
2.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,271 patients per GP against 2,171 across England.
Are appointments at Marine Avenue Medical Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Marine Avenue Medical Centre's phone number?
0191 252 5317.