Mallard Medical Practice, Newcastle Upon Tyne: patient reviews and CQC rating
Mallard Medical Practice is a GP practice in Newcastle Upon Tyne with 5,630 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2020. It has 4.3 full-time-equivalent qualified GPs, or 1,320 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mallard Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 30th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (77%). 129 patients answered the survey (response rate 29%).
| Survey question | Mallard Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 76% | 80% | 77% |
| Easy to contact by phone | 89% | 62% | 57% |
| Easy to contact via the website | 58% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 58% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 66% | 72% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 135 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mallard Medical Practice is Good, published in September 2020. All 5 key questions are rated Good. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,630 patients were registered at Mallard Medical Practice in September 2026, up 2.0% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 1,320 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 4.5 | 4.5 |
| August 2025 | 4.6 | 4.6 |
| August 2026 | 4.3 | 4.3 |
From June 2026 to August 2026 the practice recorded 3,225 appointments a month, or 573 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 44% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Mallard Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 573 | 550 | 510 |
| Face to face | 48% | 68% | 63% |
| Same day as booked | 44% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.8% against 1.9%) and depression (17.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% |
| Depression | 18+ yrs | 17.4% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 2.8% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Mallard Medical Practice, Killingworth Health Centre, Citadel East, Killingworth, Newcastle Upon Tyne, NE12 6HS. Phone: 0191 216 0061. Website: www.mallardmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wellspring Medical Practice | 0.0 km | 89% |
| Stephenson Park Health Group | 1.9 km | 69% |
| West Farm Surgery | 3.1 km | 83% |
| Doctors Quayle, Rajagopal, Payne & Fox | 3.1 km | 92% |
| Dr Sprake & Partners | 3.3 km | 87% |
- Dr Sprake & Partners (87% overall experience good)
- Drs Mears, Iqbal and Dahl (90% overall experience good)
- Stephenson Park Health Group (69% overall experience good)
- Wellspring Medical Practice (89% overall experience good)
- West Farm Surgery (83% overall experience good)
- Wideopen Medical Centre (75% overall experience good)
How do patients rate Mallard Medical Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Mallard Medical Practice as good, against 77% across England. 89% found it easy to get through by phone.
How many patients are registered at Mallard Medical Practice?
5,630 patients were registered in September 2026, up 2.0% on a year earlier.
What is Mallard Medical Practice's CQC rating?
Good overall, published in September 2020.
How many GPs does Mallard Medical Practice have?
4.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,320 patients per GP against 2,171 across England.
Are appointments at Mallard Medical Practice face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mallard Medical Practice's phone number?
0191 216 0061.