The Park Medical Group, Newcastle Upon Tyne: patient reviews and CQC rating
The Park Medical Group is a GP practice in Newcastle Upon Tyne with 12,960 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 5.2 full-time-equivalent qualified GPs, or 2,505 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Park Medical Group
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 54%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 27th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (81%). 118 patients answered the survey (response rate 32%).
| Survey question | The Park Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 77% | 80% | 77% |
| Easy to contact by phone | 53% | 62% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 58% | 54% |
| Reception team helpful | 76% | 88% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 54% | 72% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 61% of 38 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Park Medical Group is Good, published in January 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,960 patients were registered at The Park Medical Group in September 2026, down 3.2% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,505 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.2 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 7.7 |
| August 2024 | 6.8 | 8.5 |
| August 2025 | 8.0 | 11.9 |
| August 2026 | 5.2 | 7.3 |
From June 2026 to August 2026 the practice recorded 6,013 appointments a month, or 464 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 51% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Park Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 464 | 550 | 510 |
| Face to face | 89% | 68% | 63% |
| Same day as booked | 51% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.8% against 0.6%) and chronic kidney disease (5.8% against 4.6%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 19.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.6% | 14.3% |
| High blood pressure | All ages | 14.5% | 15.2% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
The Park Medical Group, Fawdon Park Road, Fawdon, Newcastle Upon Tyne, NE3 2PE. Phone: 0191 285 1763. Website: www.parkmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Regent Medical Centre | 1.5 km | 78% |
| Brunton Park Health Centre | 1.8 km | 75% |
| The Grove Medical Group | 2.1 km | 85% |
| Roseworth Surgery | 2.2 km | 95% |
| Jesmond Health Partnership | 3.0 km | 83% |
- Brunton Park Health Centre (75% overall experience good)
- Regent Medical Centre (78% overall experience good)
How do patients rate The Park Medical Group?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of The Park Medical Group as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at The Park Medical Group?
12,960 patients were registered in September 2026, down 3.2% on a year earlier.
What is The Park Medical Group's CQC rating?
Good overall, published in January 2023.
How many GPs does The Park Medical Group have?
5.2 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,505 patients per GP against 2,171 across England.
Are appointments at The Park Medical Group face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Park Medical Group's phone number?
0191 285 1763.