The Grove Medical Group, Newcastle Upon Tyne: patient reviews and CQC rating
The Grove Medical Group is a GP practice in Newcastle Upon Tyne with 12,907 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2015. It has 8.6 full-time-equivalent qualified GPs, or 1,502 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Grove Medical Group
Its best result against England is the share who described their last contact with the practice as good: 87%, above the England figure of 73%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 9th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (86%). 115 patients answered the survey (response rate 40%).
| Survey question | The Grove Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 63% | 62% | 57% |
| Easy to contact via the website | 71% | 59% | 58% |
| Easy to contact via the NHS App | 61% | 58% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 81% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 72 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Grove Medical Group is Good, published in May 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,907 patients were registered at The Grove Medical Group in September 2026, down 2.7% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 8.6 full-time-equivalent qualified GPs, there are 1,502 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.7 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.8 | 12.5 |
| August 2024 | 8.8 | 11.6 |
| August 2025 | 8.1 | 11.0 |
| August 2026 | 8.6 | 11.2 |
From June 2026 to August 2026 the practice recorded 11,152 appointments a month, or 864 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 65% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Grove Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 864 | 550 | 510 |
| Face to face | 41% | 68% | 63% |
| Same day as booked | 65% | 42% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%), chronic kidney disease (6.9% against 4.6%) and cancer (5.5% against 3.8%). It has a lower share for COPD (1.1% against 1.9%), depression (9.5% against 14.3%) and diabetes (6.3% against 7.9%). The practice's patients live in areas with an average deprivation score of 10.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.0% | 15.2% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.8% | 74.9% |
The Grove Medical Group, 1 The Grove, Gosforth, Newcastle Upon Tyne, NE3 1NU. Phone: 0191 210 6680. Website: www.thegrovemedicalgroup.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Roseworth Surgery | 0.1 km | 95% |
| Regent Medical Centre | 0.8 km | 78% |
| Jesmond Health Partnership | 0.9 km | 83% |
| The Park Medical Group | 2.1 km | 77% |
| West Farm Surgery | 2.5 km | 83% |
- Jesmond Health Partnership (83% overall experience good)
- Roseworth Surgery (95% overall experience good)
How do patients rate The Grove Medical Group?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of The Grove Medical Group as good, above the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at The Grove Medical Group?
12,907 patients were registered in September 2026, down 2.7% on a year earlier.
What is The Grove Medical Group's CQC rating?
Good overall, published in May 2015.
How many GPs does The Grove Medical Group have?
8.6 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,502 patients per GP against 2,171 across England.
Are appointments at The Grove Medical Group face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Grove Medical Group's phone number?
0191 210 6680.