Regent Medical Centre, Newcastle upon Tyne: patient reviews and CQC rating
Regent Medical Centre is a GP practice in Newcastle upon Tyne with 8,173 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 2.6 full-time-equivalent qualified GPs, or 3,141 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Regent Medical Centre
Its best result against England is the share who said they were treated with care and concern: 94%, above the England figure of 86%. Its weakest is the share who found it easy to contact the practice through its website: 38%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 25th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (77%). 111 patients answered the survey (response rate 26%).
| Survey question | Regent Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 62% | 62% | 57% |
| Easy to contact via the website | 38% | 59% | 58% |
| Easy to contact via the NHS App | 40% | 58% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 76% | 76% | 73% |
| Wait for appointment about right | 57% | 72% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for Regent Medical Centre is Good, published in March 2017. One key question is rated differently: Caring Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
8,173 patients were registered at Regent Medical Centre in September 2026, up 6.4% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 3,141 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 4,626 appointments a month, or 566 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 62% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Regent Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 566 | 550 | 510 |
| Face to face | 41% | 68% | 63% |
| Same day as booked | 62% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), COPD (1.2% against 1.9%) and depression (10.5% against 14.3%). The practice's patients live in areas with an average deprivation score of 14.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Depression | 18+ yrs | 10.5% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Regent Medical Centre, Ridley House, Henry Street, Newcastle upon Tyne, NE3 1DQ. Phone: 0191 223 6555.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Grove Medical Group | 0.8 km | 85% |
| Roseworth Surgery | 0.9 km | 95% |
| The Park Medical Group | 1.5 km | 77% |
| Jesmond Health Partnership | 1.6 km | 83% |
| Brunton Park Health Centre | 2.0 km | 75% |
- Brunton Park Health Centre (75% overall experience good)
- The Park Medical Group (77% overall experience good)
How do patients rate Regent Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Regent Medical Centre as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Regent Medical Centre?
8,173 patients were registered in September 2026, up 6.4% on a year earlier.
What is Regent Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Regent Medical Centre have?
2.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,141 patients per GP against 2,171 across England.
Are appointments at Regent Medical Centre face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Regent Medical Centre's phone number?
0191 223 6555.