Jesmond Health Partnership, Newcastle Upon Tyne: patient reviews and CQC rating
Jesmond Health Partnership is a GP practice in Newcastle Upon Tyne with 26,741 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 13.7 full-time-equivalent qualified GPs, or 1,949 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Jesmond Health Partnership
Its best result against England is the share who found it easy to contact the practice through its website: 82%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 14th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (86%). 133 patients answered the survey (response rate 31%).
| Survey question | Jesmond Health Partnership | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 66% | 62% | 57% |
| Easy to contact via the website | 82% | 59% | 58% |
| Easy to contact via the NHS App | 73% | 58% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 88% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 355 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Jesmond Health Partnership is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
26,741 patients were registered at Jesmond Health Partnership in September 2026, down 1.9% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 13.7 full-time-equivalent qualified GPs, there are 1,949 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 5.9 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 6.4 |
| August 2024 | 14.3 | 16.2 |
| August 2025 | 14.3 | 17.1 |
| August 2026 | 13.7 | 19.5 |
From June 2026 to August 2026 the practice recorded 6,615 appointments a month, or 247 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 51% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Jesmond Health Partnership | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 247 | 550 | 510 |
| Face to face | 69% | 68% | 63% |
| Same day as booked | 51% | 42% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.9% against 1.9%), diabetes (4.5% against 7.9%) and osteoporosis (0.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 10.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Diabetes | 17+ yrs | 4.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.1% | 74.9% |
Jesmond Health Partnership, 200 Osborne Road, Jesmond, Newcastle Upon Tyne, NE2 3LD. Phone: 0191 281 4777. Website: www.thesurgery.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Roseworth Surgery | 0.8 km | 95% |
| The Grove Medical Group | 0.9 km | 85% |
| Regent Medical Centre | 1.6 km | 78% |
| Biddlestone Health Group | 2.2 km | 83% |
| Drs Mears, Iqbal and Dahl | 2.2 km | 90% |
- Roseworth Surgery (95% overall experience good)
- The Grove Medical Group (85% overall experience good)
How do patients rate Jesmond Health Partnership?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Jesmond Health Partnership as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Jesmond Health Partnership?
26,741 patients were registered in September 2026, down 1.9% on a year earlier.
What is Jesmond Health Partnership's CQC rating?
Good overall, published in December 2016.
How many GPs does Jesmond Health Partnership have?
13.7 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 1,949 patients per GP against 2,171 across England.
Are appointments at Jesmond Health Partnership face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Jesmond Health Partnership's phone number?
0191 281 4777.