Heaton Road Surgery, Newcastle Upon Tyne: patient reviews and CQC rating
Heaton Road Surgery is a GP practice in Newcastle Upon Tyne with 6,878 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 4.4 full-time-equivalent qualified GPs, or 1,567 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heaton Road Surgery
Its best result against England is the share who said they were treated with care and concern: 91%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. With 111 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 26th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (77%). 111 patients answered the survey (response rate 23%).
| Survey question | Heaton Road Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 59% | 62% | 57% |
| Easy to contact via the website | 49% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 58% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 72% | 72% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 158 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heaton Road Surgery is Good, published in December 2022. One key question is rated differently: Safe Requires Improvement. Its previous overall rating was Outstanding (May 2015).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,878 patients were registered at Heaton Road Surgery in September 2026, down 2.3% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 1,567 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.5 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 5.6 |
| August 2024 | 4.6 | 5.6 |
| August 2025 | 4.6 | 5.6 |
| August 2026 | 4.4 | 6.5 |
From June 2026 to August 2026 the practice recorded 3,030 appointments a month, or 441 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 42% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Heaton Road Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 441 | 550 | 510 |
| Face to face | 63% | 68% | 63% |
| Same day as booked | 42% | 42% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 10% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.2% against 0.6%), a learning disability (1.3% against 0.6%) and COPD (3.0% against 1.9%). It has a lower share for atrial fibrillation (1.5% against 2.2%) and cancer (2.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 39.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.3 years for women and 73.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.7% | 14.3% |
| High blood pressure | All ages | 14.7% | 15.2% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| COPD | All ages | 3.0% | 1.9% |
| Cancer | All ages | 2.8% | 3.8% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Learning disability | All ages | 1.3% | 0.6% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.4% | 74.9% |
Heaton Road Surgery, 17-19 Heaton Road, Newcastle Upon Tyne, NE6 1SA. Phone: 0191 265 5911. Website: www.heatonroadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Thornfield Medical Group | 0.2 km | 80% |
| Biddlestone Health Group | 1.2 km | 83% |
| Benfield Park Medical Group | 1.7 km | 86% |
| Saville Medical Group | 1.9 km | 71% |
| St Anthony's Health Centre | 2.0 km | 82% |
- Benfield Park Medical Group (86% overall experience good)
- Biddlestone Health Group (83% overall experience good)
- Newcastle Medical Centre (73% overall experience good)
- St Anthony's Health Centre (82% overall experience good)
- Thornfield Medical Group (80% overall experience good)
- Walker Medical Group (83% overall experience good)
How do patients rate Heaton Road Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Heaton Road Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Heaton Road Surgery?
6,878 patients were registered in September 2026, down 2.3% on a year earlier.
What is Heaton Road Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does Heaton Road Surgery have?
4.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,567 patients per GP against 2,171 across England.
Are appointments at Heaton Road Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heaton Road Surgery's phone number?
0191 265 5911.