Saville Medical Group, Newcastle Upon Tyne: patient reviews and CQC rating
Saville Medical Group is a GP practice in Newcastle Upon Tyne with 40,625 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 17.8 full-time-equivalent qualified GPs, or 2,285 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Saville Medical Group
Its result closest to England is the share who said they were treated with care and concern: 84%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. With 168 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 37th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (78%). 168 patients answered the survey (response rate 12%).
| Survey question | Saville Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 71% | 80% | 77% |
| Easy to contact by phone | 55% | 62% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 58% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 67% | 72% | 69% |
| Listened to well | 82% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for Saville Medical Group is Good, published in December 2016. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
40,625 patients were registered at Saville Medical Group in September 2026, down 2.4% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 17.8 full-time-equivalent qualified GPs, there are 2,285 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 11.3 nurses and 6.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 13.7 | 15.8 |
| August 2024 | 17.4 | 21.2 |
| August 2025 | 16.4 | 19.6 |
| August 2026 | 17.8 | 21.0 |
From June 2026 to August 2026 the practice recorded 20,296 appointments a month, or 500 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 47% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Saville Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 500 | 550 | 510 |
| Face to face | 51% | 68% | 63% |
| Same day as booked | 47% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%). It has a lower share for chronic kidney disease (1.5% against 4.6%), atrial fibrillation (0.8% against 2.2%) and heart failure (0.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 27.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.3% | 14.3% |
| High blood pressure | All ages | 6.9% | 15.2% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Diabetes | 17+ yrs | 3.3% | 7.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Cancer | All ages | 1.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| COPD | All ages | 1.2% | 1.9% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Heart failure | All ages | 0.4% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 36.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.7% | 74.9% |
25% of the practice's patients live in the NE1 postcode district, followed by NE5 (23%), NE2 (21%) and NE4 (12%). 98% live in Newcastle upon Tyne, the council area the practice is in.
Saville Medical Group, 7 Saville Place, Newcastle Upon Tyne, NE1 8DQ. Phone: 0191 232 4274. Website: www.savillemed.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Newcastle Medical Centre | 0.3 km | 73% |
| Bridges Medical Practice | 1.5 km | 86% |
| Millennium Family Practice | 1.5 km | 79% |
| Cruddas Park and Hillsview Surgery | 1.6 km | 73% |
| Thornfield Medical Group | 1.7 km | 80% |
How do patients rate Saville Medical Group?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Saville Medical Group as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Saville Medical Group?
40,625 patients were registered in September 2026, down 2.4% on a year earlier.
What is Saville Medical Group's CQC rating?
Good overall, published in December 2016.
How many GPs does Saville Medical Group have?
17.8 full-time-equivalent qualified GPs (31 qualified GPs by headcount), which is 2,285 patients per GP against 2,171 across England.
Are appointments at Saville Medical Group face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Saville Medical Group's phone number?
0191 232 4274.