Millennium Family Practice, Gateshead: patient reviews and CQC rating
Millennium Family Practice is a GP practice in Gateshead with 3,585 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 1.2 full-time-equivalent qualified GPs, or 2,988 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Millennium Family Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 12th of the 16 practices in Gateshead with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (89%). 128 patients answered the survey (response rate 29%).
| Survey question | Millennium Family Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 78% | 62% | 57% |
| Easy to contact via the website | 47% | 59% | 58% |
| Easy to contact via the NHS App | 45% | 58% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 67% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
CQC's overall rating for Millennium Family Practice is Good, published in December 2023. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (February 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
3,585 patients were registered at Millennium Family Practice in September 2026, down 5.4% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 2,988 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 0.9 |
| August 2024 | 0.2 | 0.2 |
| August 2025 | 0.2 | 0.2 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 1,242 appointments a month, or 347 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 27% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Millennium Family Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 347 | 550 | 510 |
| Face to face | 92% | 68% | 63% |
| Same day as booked | 27% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.1% against 1.9%), peripheral arterial disease (1.2% against 0.6%) and high blood pressure (21.6% against 15.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (3.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 35.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.3 years for women and 74.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.6% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| COPD | All ages | 4.1% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.2% | 74.9% |
Millennium Family Practice, 24 West Street, Gateshead, NE8 1AD. Phone: 0191 478 3678.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bridges Medical Practice | 0.0 km | 86% |
| Central Gateshead Medical Group | 0.7 km | 77% |
| Bewick Road Surgery | 0.8 km | 89% |
| Oxford Terrace & Rawling Road Medical Group | 1.0 km | 89% |
| Second Street Surgery | 1.2 km | 85% |
- Beacon View Medical Centre (91% overall experience good)
- Bensham Family Practice (84% overall experience good)
- Bewick Road Surgery (89% overall experience good)
- Central Gateshead Medical Group (77% overall experience good)
- Dr Kaura and Partners (70% overall experience good)
- Fell Cottage Surgery (93% overall experience good)
- Fell Tower Medical Centre (81% overall experience good)
How do patients rate Millennium Family Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Millennium Family Practice as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at Millennium Family Practice?
3,585 patients were registered in September 2026, down 5.4% on a year earlier.
What is Millennium Family Practice's CQC rating?
Good overall, published in December 2023.
How many GPs does Millennium Family Practice have?
1.2 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,988 patients per GP against 2,171 across England.
Are appointments at Millennium Family Practice face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Millennium Family Practice's phone number?
0191 478 3678.