Second Street Surgery, Gateshead: patient reviews and CQC rating
Second Street Surgery is a GP practice in Gateshead with 4,011 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 1.7 full-time-equivalent qualified GPs, or 2,350 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Second Street Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 95%, above the England figure of 54%. Its weakest is the share who said they were treated with care and concern: 86%, against 86% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 8th of the 16 practices in Gateshead with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (88%). 113 patients answered the survey (response rate 12%).
| Survey question | Second Street Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 87% | 62% | 57% |
| Easy to contact via the website | 65% | 59% | 58% |
| Easy to contact via the NHS App | 95% | 58% | 54% |
| Reception team helpful | 99% | 88% | 85% |
| Last contact good | 89% | 76% | 73% |
| Wait for appointment about right | 84% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
CQC's overall rating for Second Street Surgery is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,011 patients were registered at Second Street Surgery in September 2026, down 10.9% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,350 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.8 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 1,564 appointments a month, or 390 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 39% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Second Street Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 390 | 550 | 510 |
| Face to face | 64% | 68% | 63% |
| Same day as booked | 39% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 9% | 4% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.3% against 0.8%), palliative or supportive care needs (0.2% against 0.6%) and stroke or TIA (0.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 40.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.6 years for women and 74.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.8% | 14.3% |
| High blood pressure | All ages | 9.4% | 15.2% |
| Diabetes | 17+ yrs | 4.4% | 7.9% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.3% | 74.9% |
Second Street Surgery, Second Street, Gateshead, NE8 2UR. Phone: 0191 477 2430.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bensham Family Practice | 0.2 km | 84% |
| Oxford Terrace & Rawling Road Medical Group | 0.6 km | 89% |
| Central Gateshead Medical Group | 0.7 km | 77% |
| Bewick Road Surgery | 0.9 km | 89% |
| Bridges Medical Practice | 1.2 km | 86% |
- Birtley Medical Group (67% overall experience good)
- Bridges Medical Practice (86% overall experience good)
- Oxford Terrace & Rawling Road Medical Group (89% overall experience good)
How do patients rate Second Street Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Second Street Surgery as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Second Street Surgery?
4,011 patients were registered in September 2026, down 10.9% on a year earlier.
What is Second Street Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Second Street Surgery have?
1.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,350 patients per GP against 2,171 across England.
Are appointments at Second Street Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Second Street Surgery's phone number?
0191 477 2430.