Oxford Terrace & Rawling Road Medical Group, Gateshead: patient reviews and CQC rating
Oxford Terrace & Rawling Road Medical Group is a GP practice in Gateshead with 17,610 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 12.7 full-time-equivalent qualified GPs, or 1,387 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oxford Terrace & Rawling Road Medical Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 62%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 16 practices in Gateshead with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (84%). 112 patients answered the survey (response rate 21%).
| Survey question | Oxford Terrace & Rawling Road Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 89% | 80% | 77% |
| Easy to contact by phone | 63% | 62% | 57% |
| Easy to contact via the website | 70% | 59% | 58% |
| Easy to contact via the NHS App | 68% | 58% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 62% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for Oxford Terrace & Rawling Road Medical Group is Good, published in November 2017. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
17,610 patients were registered at Oxford Terrace & Rawling Road Medical Group in September 2026, down 2.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 12.7 full-time-equivalent qualified GPs, there are 1,387 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 5.0 nurses and 14.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.2 | 18.6 |
| August 2024 | 12.6 | 19.4 |
| August 2025 | 12.7 | 19.1 |
| August 2026 | 12.7 | 19.7 |
From June 2026 to August 2026 the practice recorded 9,697 appointments a month, or 551 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 52% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Oxford Terrace & Rawling Road Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 551 | 550 | 510 |
| Face to face | 62% | 68% | 63% |
| Same day as booked | 52% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.9% against 0.8%), serious mental illness (2.0% against 1.0%) and COPD (3.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 36.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% |
| Depression | 18+ yrs | 15.4% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| COPD | All ages | 3.2% | 1.9% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Serious mental illness | All ages | 2.0% | 1.0% |
| Dementia | All ages | 1.9% | 0.8% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Oxford Terrace & Rawling Road Medical Group, 1 Oxford Terrace, Bensham, Gateshead, NE8 1RQ. Phone: 0191 477 2169. Website: www.otmg.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Central Gateshead Medical Group | 0.3 km | 77% |
| Bewick Road Surgery | 0.4 km | 89% |
| Second Street Surgery | 0.6 km | 85% |
| Bensham Family Practice | 0.7 km | 84% |
| Bridges Medical Practice | 1.0 km | 86% |
- Birtley Medical Group (67% overall experience good)
- Bridges Medical Practice (86% overall experience good)
- Second Street Surgery (85% overall experience good)
How do patients rate Oxford Terrace & Rawling Road Medical Group?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Oxford Terrace & Rawling Road Medical Group as good, above the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at Oxford Terrace & Rawling Road Medical Group?
17,610 patients were registered in September 2026, down 2.1% on a year earlier.
What is Oxford Terrace & Rawling Road Medical Group's CQC rating?
Good overall, published in November 2017.
How many GPs does Oxford Terrace & Rawling Road Medical Group have?
12.7 full-time-equivalent qualified GPs (17 qualified GPs by headcount), which is 1,387 patients per GP against 2,171 across England.
Are appointments at Oxford Terrace & Rawling Road Medical Group face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oxford Terrace & Rawling Road Medical Group's phone number?
0191 477 2169.