St Albans Medical Group, Gateshead: patient reviews and CQC rating
St Albans Medical Group is a GP practice in Gateshead with 7,016 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 5.3 full-time-equivalent qualified GPs, or 1,322 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Albans Medical Group
Its best result against England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 15th of the 16 practices in Gateshead with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (71%). 87 patients answered the survey (response rate 20%).
| Survey question | St Albans Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 70% | 80% | 77% |
| Easy to contact by phone | 58% | 62% | 57% |
| Easy to contact via the website | 58% | 59% | 58% |
| Easy to contact via the NHS App | 40% | 58% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 55% | 72% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 76% | 88% | 86% |
| Confidence and trust in the clinician | 85% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
CQC's overall rating for St Albans Medical Group is Good, published in April 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,016 patients were registered at St Albans Medical Group in September 2026, down 2.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,322 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.1 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 6.4 |
| August 2024 | 5.3 | 6.4 |
| August 2025 | 5.3 | 6.4 |
| August 2026 | 5.3 | 6.4 |
From June 2026 to August 2026 the practice recorded 3,801 appointments a month, or 542 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 59% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | St Albans Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 542 | 550 | 510 |
| Face to face | 74% | 68% | 63% |
| Same day as booked | 59% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.8% against 0.8%), COPD (3.8% against 1.9%) and peripheral arterial disease (1.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 37.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.2 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.2% | 15.2% |
| Depression | 18+ yrs | 18.6% | 14.3% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| COPD | All ages | 3.8% | 1.9% |
| Stroke and TIA | All ages | 3.3% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Dementia | All ages | 1.8% | 0.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
St Albans Medical Group, Felling Health Centre, Stephenson Terrace, Felling, Gateshead, NE10 9QG. Phone: 0191 469 2316. Website: www.stalbansmedicalgroup.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Crowhall Medical Group | 0.0 km | 86% |
| Longrigg Medical Centre | 1.5 km | 80% |
| Pelaw Medical Practice | 1.9 km | 89% |
| Beacon View Medical Centre | 2.0 km | 91% |
| Fell Cottage Surgery | 2.0 km | 93% |
- Crowhall Medical Group (86% overall experience good)
- Longrigg Medical Centre (80% overall experience good)
- Pelaw Medical Practice (89% overall experience good)
How do patients rate St Albans Medical Group?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of St Albans Medical Group as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at St Albans Medical Group?
7,016 patients were registered in September 2026, down 2.7% on a year earlier.
What is St Albans Medical Group's CQC rating?
Good overall, published in April 2017.
How many GPs does St Albans Medical Group have?
5.3 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,322 patients per GP against 2,171 across England.
Are appointments at St Albans Medical Group face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Albans Medical Group's phone number?
0191 469 2316.