Crowhall Medical Group, Gateshead: patient reviews and CQC rating
Crowhall Medical Group is a GP practice in Gateshead with 6,422 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 1.0 full-time-equivalent qualified GPs, or 6,255 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crowhall Medical Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 67%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 7th of the 16 practices in Gateshead with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (78%). 102 patients answered the survey (response rate 23%).
| Survey question | Crowhall Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 67% | 62% | 57% |
| Easy to contact via the website | 49% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 58% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 76% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 28 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Crowhall Medical Group is Good, published in May 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,422 patients were registered at Crowhall Medical Group in September 2026, down 1.1% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 6,255 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.1 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 3,705 appointments a month, or 577 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 60% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Crowhall Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 577 | 550 | 510 |
| Face to face | 75% | 68% | 63% |
| Same day as booked | 60% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), COPD (3.8% against 1.9%) and dementia (1.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 37.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.1% | 14.3% |
| High blood pressure | All ages | 17.2% | 15.2% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| COPD | All ages | 3.8% | 1.9% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Crowhall Medical Group, Stephenson Terrace, Felling, Gateshead, NE10 9QG. Phone: 0191 469 9391. Website: www.crowhallmedicalgroup.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Albans Medical Group | 0.0 km | 70% |
| Longrigg Medical Centre | 1.5 km | 80% |
| Pelaw Medical Practice | 1.9 km | 89% |
| Beacon View Medical Centre | 2.0 km | 91% |
| Fell Cottage Surgery | 2.0 km | 93% |
- Longrigg Medical Centre (80% overall experience good)
- Pelaw Medical Practice (89% overall experience good)
- St Albans Medical Group (70% overall experience good)
How do patients rate Crowhall Medical Group?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Crowhall Medical Group as good, above the England figure of 77%. 67% found it easy to get through by phone.
How many patients are registered at Crowhall Medical Group?
6,422 patients were registered in September 2026, down 1.1% on a year earlier.
What is Crowhall Medical Group's CQC rating?
Good overall, published in May 2022.
How many GPs does Crowhall Medical Group have?
1.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 6,255 patients per GP against 2,171 across England.
Are appointments at Crowhall Medical Group face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crowhall Medical Group's phone number?
0191 469 9391.