Pelaw Medical Practice, Gateshead: patient reviews and CQC rating
Pelaw Medical Practice is a GP practice in Gateshead with 5,772 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 3.1 full-time-equivalent qualified GPs, or 1,884 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pelaw Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 53%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 16 practices in Gateshead with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (82%). 122 patients answered the survey (response rate 32%).
| Survey question | Pelaw Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 89% | 80% | 77% |
| Easy to contact by phone | 84% | 62% | 57% |
| Easy to contact via the website | 53% | 59% | 58% |
| Easy to contact via the NHS App | 55% | 58% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 79% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for Pelaw Medical Practice is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,772 patients were registered at Pelaw Medical Practice in September 2026, up 3.6% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,884 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.8 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 4.8 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 3.2 | 4.2 |
| August 2026 | 3.1 | 4.1 |
From June 2026 to August 2026 the practice recorded 3,261 appointments a month, or 565 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 56% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Pelaw Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 565 | 550 | 510 |
| Face to face | 81% | 68% | 63% |
| Same day as booked | 56% | 42% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.7% against 1.9%), depression (19.0% against 14.3%) and stroke or TIA (2.5% against 1.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 22.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.0% | 14.3% |
| High blood pressure | All ages | 17.2% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
Pelaw Medical Practice, 7-8 Croxdale Terrace, Pelaw, Gateshead, NE10 0RR. Phone: 0191 469 2337.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Longrigg Medical Centre | 1.3 km | 80% |
| St Anthony's Health Centre | 1.7 km | 82% |
| Crowhall Medical Group | 1.9 km | 86% |
| St Albans Medical Group | 1.9 km | 70% |
| Walker Medical Group | 2.0 km | 83% |
- Crowhall Medical Group (86% overall experience good)
- Longrigg Medical Centre (80% overall experience good)
- St Albans Medical Group (70% overall experience good)
How do patients rate Pelaw Medical Practice?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Pelaw Medical Practice as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Pelaw Medical Practice?
5,772 patients were registered in September 2026, up 3.6% on a year earlier.
What is Pelaw Medical Practice's CQC rating?
Good overall, published in May 2016.
How many GPs does Pelaw Medical Practice have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,884 patients per GP against 2,171 across England.
Are appointments at Pelaw Medical Practice face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pelaw Medical Practice's phone number?
0191 469 2337.