Central Gateshead Medical Group, Gateshead: patient reviews and CQC rating
Central Gateshead Medical Group is a GP practice in Gateshead with 10,046 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 6.1 full-time-equivalent qualified GPs, or 1,637 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Central Gateshead Medical Group
Its best result against England is the share who said the wait for their last appointment was about right: 80%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 13th of the 16 practices in Gateshead with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (87%). 119 patients answered the survey (response rate 25%).
| Survey question | Central Gateshead Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 77% | 80% | 77% |
| Easy to contact by phone | 50% | 62% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 58% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 80% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 34 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Central Gateshead Medical Group is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,046 patients were registered at Central Gateshead Medical Group in September 2026, down 5.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 1,637 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.1 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 6.4 |
| August 2024 | 6.0 | 8.6 |
| August 2025 | 6.1 | 8.1 |
| August 2026 | 6.1 | 8.5 |
From June 2026 to August 2026 the practice recorded 4,892 appointments a month, or 487 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 50% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Central Gateshead Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 487 | 550 | 510 |
| Face to face | 65% | 68% | 63% |
| Same day as booked | 50% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.3% against 1.9%), peripheral arterial disease (0.9% against 0.6%) and stroke or TIA (2.9% against 1.9%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 38.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.6 years for women and 74.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.0% | 14.3% |
| High blood pressure | All ages | 14.8% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| COPD | All ages | 3.3% | 1.9% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.7% | 74.9% |
Central Gateshead Medical Group, The Health Centre, Prince Consort Road, Gateshead, NE8 1NB. Phone: 0191 477 2243. Website: www.cgmg.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bewick Road Surgery | 0.2 km | 89% |
| Oxford Terrace & Rawling Road Medical Group | 0.3 km | 89% |
| Second Street Surgery | 0.7 km | 85% |
| Bridges Medical Practice | 0.7 km | 86% |
| Millennium Family Practice | 0.7 km | 79% |
- Beacon View Medical Centre (91% overall experience good)
- Bensham Family Practice (84% overall experience good)
- Bewick Road Surgery (89% overall experience good)
- Dr Kaura and Partners (70% overall experience good)
- Fell Cottage Surgery (93% overall experience good)
- Fell Tower Medical Centre (81% overall experience good)
- Millennium Family Practice (79% overall experience good)
How do patients rate Central Gateshead Medical Group?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Central Gateshead Medical Group as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Central Gateshead Medical Group?
10,046 patients were registered in September 2026, down 5.1% on a year earlier.
What is Central Gateshead Medical Group's CQC rating?
Good overall, published in August 2018.
How many GPs does Central Gateshead Medical Group have?
6.1 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,637 patients per GP against 2,171 across England.
Are appointments at Central Gateshead Medical Group face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Central Gateshead Medical Group's phone number?
0191 477 2243.