Burn Brae Medical Group, Hexham: patient reviews and CQC rating
Burn Brae Medical Group is a GP practice in Hexham with 10,392 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in November 2015. It has 7.0 full-time-equivalent qualified GPs, or 1,483 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Burn Brae Medical Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 77%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 5 practices in Hexham with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (92%). 119 patients answered the survey (response rate 40%).
| Survey question | Burn Brae Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 89% | 80% | 77% |
| Easy to contact by phone | 79% | 62% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 77% | 58% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 67% | 72% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 467 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Burn Brae Medical Group is Outstanding, published in November 2015. One key question is rated differently: Effective Good.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
10,392 patients were registered at Burn Brae Medical Group in September 2026, almost the same as a year earlier.
31% of its patients are aged 65 or over, against 19% across England. With 7.0 full-time-equivalent qualified GPs, there are 1,483 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.1 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 8.2 |
| August 2024 | 6.1 | 9.1 |
| August 2025 | 7.0 | 10.0 |
| August 2026 | 7.0 | 8.9 |
From June 2026 to August 2026 the practice recorded 5,499 appointments a month, or 529 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 40% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Burn Brae Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 529 | 550 | 510 |
| Face to face | 66% | 68% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), cancer (6.8% against 3.8%) and atrial fibrillation (3.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 14.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.6% | 15.2% |
| Depression | 18+ yrs | 15.9% | 14.3% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Cancer | All ages | 6.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.5% | 0.8% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.2% | 74.9% |
Burn Brae Medical Group, Hexham Primary Care Centre, Corbridge Road, Hexham, NE46 1QJ. Phone: 01434 603627. Website: www.burnbraemedicalgroup.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Sele Medical Practice | 0.0 km | 93% |
| Corbridge Medical Group | 5.2 km | 95% |
| Humshaugh and Wark Medical Group | 7.6 km | 94% |
| NPC Haydon Bridge and Allendale | 9.9 km | 91% |
| Branch End Surgery | 12.8 km | 93% |
- Bellingham Practice (90% overall experience good)
- Branch End Surgery (93% overall experience good)
- Corbridge Medical Group (95% overall experience good)
- Haltwhistle Medical Group (93% overall experience good)
- Humshaugh and Wark Medical Group (94% overall experience good)
- Prudhoe Medical Group (91% overall experience good)
- Scots Gap Medical Group (94% overall experience good)
- The Sele Medical Practice (93% overall experience good)
- White Medical Group (85% overall experience good)
How do patients rate Burn Brae Medical Group?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Burn Brae Medical Group as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Burn Brae Medical Group?
10,392 patients were registered in September 2026, down 0.4% on a year earlier.
What is Burn Brae Medical Group's CQC rating?
Outstanding overall, published in November 2015.
How many GPs does Burn Brae Medical Group have?
7.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,483 patients per GP against 2,171 across England.
Are appointments at Burn Brae Medical Group face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Burn Brae Medical Group's phone number?
01434 603627.