Parkwood Surgery, Hemel Hempstead: patient reviews and CQC rating
Parkwood Surgery is a GP practice in Hemel Hempstead with 15,824 registered patients (September 2026). In the 2026 GP Patient Survey, 42% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 2.6 full-time-equivalent qualified GPs, or 5,994 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parkwood Surgery
Its result closest to England is the share who said their needs were met at their last appointment: 85%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 12%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 8th of the 8 practices in Hemel Hempstead with 50 or more responses. 12% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (45%). 105 patients answered the survey (response rate 30%).
| Survey question | Parkwood Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 42% | 75% | 77% |
| Easy to contact by phone | 12% | 52% | 57% |
| Easy to contact via the website | 35% | 60% | 58% |
| Easy to contact via the NHS App | 27% | 52% | 54% |
| Reception team helpful | 54% | 83% | 85% |
| Last contact good | 32% | 71% | 73% |
| Wait for appointment about right | 32% | 69% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 78% | 85% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
CQC's overall rating for Parkwood Surgery is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,824 patients were registered at Parkwood Surgery in September 2026, down 6.5% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 5,994 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 0.2 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.3 | 9.3 |
| August 2024 | 5.9 | 7.0 |
| August 2025 | 2.6 | 3.7 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 6,655 appointments a month, or 421 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 44% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Parkwood Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 421 | 521 | 510 |
| Face to face | 69% | 62% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (5.8% against 4.6%). It has a lower share for osteoporosis (0.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 15.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 15.8% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Parkwood Surgery, Parkwood Drive, Warners End, Hemel Hempstead, HP1 2LD. Phone: 01442 250117. Website: www.parkwoodsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr R Mapara and Partners | 1.7 km | 87% |
| Lincoln House Surgery | 2.8 km | 67% |
| Grovehill Medical Centre | 3.2 km | 86% |
| Everest House Surgery | 3.2 km | 71% |
| Bennetts End Surgery | 3.6 km | 72% |
- Dr R Mapara and Partners (87% overall experience good)
- Everest House Surgery (71% overall experience good)
How do patients rate Parkwood Surgery?
In the 2026 GP Patient Survey, 42% of patients described their overall experience of Parkwood Surgery as good, below the England figure of 77%. 12% found it easy to get through by phone.
How many patients are registered at Parkwood Surgery?
15,824 patients were registered in September 2026, down 6.5% on a year earlier.
What is Parkwood Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Parkwood Surgery have?
2.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 5,994 patients per GP against 2,171 across England.
Are appointments at Parkwood Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parkwood Surgery's phone number?
01442 250117.