Dr R Mapara and Partners, Hemel Hempstead: patient reviews and CQC rating
Dr R Mapara and Partners is a GP practice in Hemel Hempstead with 18,453 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 7.1 full-time-equivalent qualified GPs, or 2,598 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr R Mapara and Partners
Its best result against England is the share who found it easy to contact the practice through its website: 74%, above the England figure of 58%. Its result closest to England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 8 practices in Hemel Hempstead with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (84%). 113 patients answered the survey (response rate 25%).
| Survey question | Dr R Mapara and Partners | Central East | England |
|---|---|---|---|
| Overall experience good | 87% | 75% | 77% |
| Easy to contact by phone | 71% | 52% | 57% |
| Easy to contact via the website | 74% | 60% | 58% |
| Easy to contact via the NHS App | 69% | 52% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 83% | 71% | 73% |
| Wait for appointment about right | 77% | 69% | 69% |
| Listened to well | 95% | 86% | 87% |
| Treated with care and concern | 94% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 385 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr R Mapara and Partners is Good, published in July 2019. All 5 key questions are rated Good. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,453 patients were registered at Dr R Mapara and Partners in September 2026, almost the same as a year earlier.
15% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 2,598 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 3.8 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 9.0 |
| August 2024 | 7.0 | 10.8 |
| August 2025 | 8.1 | 12.0 |
| August 2026 | 7.1 | 11.5 |
From June 2026 to August 2026 the practice recorded 5,263 appointments a month, or 285 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 41% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 0% of booked patients did not attend.
| Measure | Dr R Mapara and Partners | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 285 | 521 | 510 |
| Face to face | 80% | 62% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 0% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.8% against 0.6%). It has a lower share for stroke or TIA (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 18.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.2% | 14.3% |
| High blood pressure | All ages | 14.1% | 15.2% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 1.7% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
Dr R Mapara and Partners, Midland Road, Hemel Hempstead, HP2 5BL. Phone: 01442 213919. Website: www.fernvillesurgery.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Everest House Surgery | 1.6 km | 71% |
| Parkwood Surgery | 1.7 km | 42% |
| Lincoln House Surgery | 1.9 km | 67% |
| Bennetts End Surgery | 2.1 km | 72% |
| Grovehill Medical Centre | 2.2 km | 86% |
- Everest House Surgery (71% overall experience good)
- Parkwood Surgery (42% overall experience good)
How do patients rate Dr R Mapara and Partners?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Dr R Mapara and Partners as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Dr R Mapara and Partners?
18,453 patients were registered in September 2026, down 0.2% on a year earlier.
What is Dr R Mapara and Partners's CQC rating?
Good overall, published in July 2019.
How many GPs does Dr R Mapara and Partners have?
7.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,598 patients per GP against 2,171 across England.
Are appointments at Dr R Mapara and Partners face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr R Mapara and Partners's phone number?
01442 213919.