Grovehill Medical Centre, Hemel Hempstead: patient reviews and CQC rating
Grovehill Medical Centre is a GP practice in Hemel Hempstead with 5,427 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2023. It has 1.8 full-time-equivalent qualified GPs, or 2,993 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grovehill Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 8 practices in Hemel Hempstead with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (86%). 93 patients answered the survey (response rate 27%).
| Survey question | Grovehill Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 81% | 52% | 57% |
| Easy to contact via the website | 59% | 60% | 58% |
| Easy to contact via the NHS App | 71% | 52% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 78% | 71% | 73% |
| Wait for appointment about right | 87% | 69% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 93% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 279 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grovehill Medical Centre is Good, published in February 2023. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (May 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,427 patients were registered at Grovehill Medical Centre in September 2026, up 2.4% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 2,993 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.8 | 0.8 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.8 | 2.7 |
From June 2026 to August 2026 the practice recorded 1,512 appointments a month, or 279 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 42% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Grovehill Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 279 | 521 | 510 |
| Face to face | 85% | 62% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and cancer (2.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 23.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Cancer | All ages | 2.9% | 3.8% |
| COPD | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
Grovehill Medical Centre, Kilbride Court, Hemel Hempstead, HP2 6AD. Phone: 01442 212038. Website: www.grovehillmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Khalid Mirza | 1.7 km | 58% |
| Everest House Surgery | 2.0 km | 71% |
| Dr R Mapara and Partners | 2.2 km | 87% |
| Parkwood Surgery | 3.2 km | 42% |
| Bennetts End Surgery | 3.5 km | 72% |
- Dr Khalid Mirza (58% overall experience good)
- Hatfield Road Surgery (57% overall experience good)
- South Oxhey Surgery (82% overall experience good)
- The Consulting Rooms (73% overall experience good)
- Verulam Medical Group (88% overall experience good)
How do patients rate Grovehill Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Grovehill Medical Centre as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Grovehill Medical Centre?
5,427 patients were registered in September 2026, up 2.4% on a year earlier.
What is Grovehill Medical Centre's CQC rating?
Good overall, published in February 2023.
How many GPs does Grovehill Medical Centre have?
1.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,993 patients per GP against 2,171 across England.
Are appointments at Grovehill Medical Centre face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grovehill Medical Centre's phone number?
01442 212038.