Bennetts End Surgery, Hemel Hempstead: patient reviews and CQC rating
Bennetts End Surgery is a GP practice in Hemel Hempstead with 14,793 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 7.2 full-time-equivalent qualified GPs, or 2,062 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bennetts End Surgery
Its result closest to England is the share who said the wait for their last appointment was about right: 69%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 8 practices in Hemel Hempstead with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (67%). 126 patients answered the survey (response rate 28%).
| Survey question | Bennetts End Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 72% | 75% | 77% |
| Easy to contact by phone | 44% | 52% | 57% |
| Easy to contact via the website | 53% | 60% | 58% |
| Easy to contact via the NHS App | 45% | 52% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 63% | 71% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 330 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bennetts End Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,793 patients were registered at Bennetts End Surgery in September 2026, down 3.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 2,062 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 2.8 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.8 | 15.0 |
| August 2024 | 10.7 | 11.8 |
| August 2025 | 11.1 | 13.5 |
| August 2026 | 7.2 | 10.8 |
From June 2026 to August 2026 the practice recorded 5,633 appointments a month, or 381 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 33% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Bennetts End Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 381 | 521 | 510 |
| Face to face | 58% | 62% | 63% |
| Same day as booked | 33% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.6% against 1.2%) and depression (9.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 17.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.0% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.7% | 74.9% |
Bennetts End Surgery, Gatecroft, Hemel Hempstead, HP3 9LY. Phone: 01442 263511. Website: www.bennettsendsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lincoln House Surgery | 1.4 km | 67% |
| Everest House Surgery | 1.6 km | 71% |
| Dr R Mapara and Partners | 2.1 km | 87% |
| Kings Langley Surgery | 3.1 km | 83% |
| Haverfield Surgery | 3.2 km | 91% |
- Archway Surgery (82% overall experience good)
- Haverfield Surgery (91% overall experience good)
- Kings Langley Surgery (83% overall experience good)
- Lincoln House Surgery (67% overall experience good)
How do patients rate Bennetts End Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Bennetts End Surgery as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Bennetts End Surgery?
14,793 patients were registered in September 2026, down 3.1% on a year earlier.
What is Bennetts End Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Bennetts End Surgery have?
7.2 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,062 patients per GP against 2,171 across England.
Are appointments at Bennetts End Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bennetts End Surgery's phone number?
01442 263511.