Delta PCN: primary care network practices and patient survey
Delta PCN is a primary care network of 5 GP practices with 60,642 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England. Its practices have 2,595 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Delta PCN with survey results, the share of patients describing their overall experience as good ranges from 67% at Lincoln House Surgery to 91% at Haverfield Surgery, with a median of 82% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. Archway Surgery has the highest share finding it easy to get through by phone (95%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Haverfield Surgery | 3,745 | 91% | 91% | Good | 3,511 |
| Kings Langley Surgery | 15,545 | 83% | 63% | Good | 2,155 |
| Archway Surgery | 3,049 | 82% | 95% | Good | 2,782 |
| Bennetts End Surgery | 14,793 | 72% | 44% | Good | 2,062 |
| Lincoln House Surgery | 23,510 | 67% | 36% | Good | 3,447 |
Results for the network as a whole, from 588 responses, against Central East and England.
| Survey question | Delta PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 74% | 75% | 77% |
| Easy to contact by phone | 51% | 52% | 57% |
| Easy to contact via the website | 63% | 60% | 58% |
| Easy to contact via the NHS App | 56% | 52% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 69% | 71% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
There are 2,595 registered patients per full-time-equivalent qualified GP in Delta PCN, more than England's 2,171 and Central East's 2,348. Practices recorded 379 appointments a month per 1,000 patients (England: 510), 61% of them face to face. 39% of appointments took place on the day they were booked (England: 45%).
18% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.4% over the year (England: shrank 1.1%).
| Measure | Delta PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 2,595 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 379 | 521 | 510 |
| Face-to-face appointments | 61% | 62% | 63% |
| Same day as booked | 39% | 48% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 18% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Delta PCN is osteoporosis (1.5% against 1.2%), and the furthest below is palliative care (0.4% against 0.6%).
| Condition register | Age group | Delta PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 14.8% | 14.3% | 7,055 |
| High blood pressure | All ages | 14.2% | 15.2% | 8,573 |
| Diabetes | 17+ yrs | 7.3% | 7.9% | 3,544 |
| Asthma | 6+ yrs | 6.0% | 6.6% | 3,407 |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% | 2,304 |
| Cancer | All ages | 3.6% | 3.8% | 2,169 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 1,584 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 1,226 |
| COPD | All ages | 1.6% | 1.9% | 938 |
| Stroke and TIA | All ages | 1.5% | 1.9% | 901 |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% | 317 |
| Serious mental illness | All ages | 1.0% | 1.0% | 575 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 447 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 392 |
| Heart failure | All ages | 0.8% | 1.1% | 465 |
| Dementia | All ages | 0.6% | 0.8% | 390 |
| Learning disability | All ages | 0.6% | 0.6% | 344 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 262 |
| Palliative care | All ages | 0.4% | 0.6% | 216 |
- Alliance PCN (6 practices)
- Alpha PCN (3 practices)
- Cam Medical PCN (3 practices)
- Cambridge City 4 PCN (6 practices)
- Cambridge City PCN (6 practices)
- Dacorum Beta PCN (3 practices)
- Meridian PCN (6 practices)
- Wisbech PCN (4 practices)
Which practices are in Delta PCN?
Archway Surgery, Bennetts End Surgery, Haverfield Surgery, Kings Langley Surgery and Lincoln House Surgery.
How do patients rate Delta PCN?
74% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Delta PCN cover?
60,642 registered patients across 5 practices in September 2026.
How many patients per GP does Delta PCN have?
2,595 per full-time-equivalent qualified GP, against 2,171 across England.