Archway Surgery, Hemel Hempstead: patient reviews and CQC rating
Archway Surgery is a GP practice in Hemel Hempstead with 3,049 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 1.1 full-time-equivalent qualified GPs, or 2,782 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Archway Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 95%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 85%, against 87% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 8 practices in Hemel Hempstead with 50 or more responses. 95% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (82%). 119 patients answered the survey (response rate 34%).
| Survey question | Archway Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 95% | 52% | 57% |
| Easy to contact via the website | 69% | 60% | 58% |
| Easy to contact via the NHS App | 64% | 52% | 54% |
| Reception team helpful | 97% | 83% | 85% |
| Last contact good | 90% | 71% | 73% |
| Wait for appointment about right | 87% | 69% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 88% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Archway Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,049 patients were registered at Archway Surgery in September 2026, up 6.2% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 2,782 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.8 | 0.8 |
| August 2024 | 0.8 | 0.8 |
| August 2025 | 0.8 | 0.8 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 998 appointments a month, or 327 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 36% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Archway Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 327 | 521 | 510 |
| Face to face | 78% | 62% | 63% |
| Same day as booked | 36% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.1% against 0.6%), heart failure (0.5% against 1.1%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 9.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.5 years for women and 83.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Cancer | All ages | 2.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Heart failure | All ages | 0.5% | 1.1% |
| Palliative care | All ages | 0.4% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Archway Surgery, 52 High Street, Bovingdon, Hemel Hempstead, HP3 0HJ. Phone: 01442 833380.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkwood Surgery | 4.5 km | 42% |
| The Manor Street Surgery | 4.5 km | 84% |
| Lincoln House Surgery | 4.6 km | 67% |
| The New Surgery | 5.3 km | 90% |
| Gladstone Surgery | 5.3 km | 67% |
- Bennetts End Surgery (72% overall experience good)
- Haverfield Surgery (91% overall experience good)
- Kings Langley Surgery (83% overall experience good)
- Lincoln House Surgery (67% overall experience good)
How do patients rate Archway Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Archway Surgery as good, against 77% across England. 95% found it easy to get through by phone.
How many patients are registered at Archway Surgery?
3,049 patients were registered in September 2026, up 6.2% on a year earlier.
What is Archway Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Archway Surgery have?
1.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,782 patients per GP against 2,171 across England.
Are appointments at Archway Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Archway Surgery's phone number?
01442 833380.