The Manor Street Surgery, Berkhamsted: patient reviews and CQC rating
The Manor Street Surgery is a GP practice in Berkhamsted with 12,585 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 5.6 full-time-equivalent qualified GPs, or 2,266 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Manor Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 65%, against 69% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
85% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (89%). 112 patients answered the survey (response rate 33%).
| Survey question | The Manor Street Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 84% | 75% | 77% |
| Easy to contact by phone | 85% | 52% | 57% |
| Easy to contact via the website | 58% | 60% | 58% |
| Easy to contact via the NHS App | 64% | 52% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 87% | 71% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 91% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for The Manor Street Surgery is Good, published in October 2021. All 5 key questions are rated Good. Its previous overall rating was Inadequate (February 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,585 patients were registered at The Manor Street Surgery in September 2026, up 0.8% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 2,266 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 1.5 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 5.3 |
| August 2024 | 4.2 | 6.4 |
| August 2025 | 4.2 | 6.4 |
| August 2026 | 5.6 | 7.4 |
From June 2026 to August 2026 the practice recorded 4,439 appointments a month, or 353 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 40% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Manor Street Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 353 | 521 | 510 |
| Face to face | 83% | 62% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (2.7% against 2.2%). It has a lower share for COPD (0.7% against 1.9%), a learning disability (0.2% against 0.6%) and heart failure (0.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 7.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.8 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.6% | 15.2% |
| Depression | 18+ yrs | 11.1% | 14.3% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Diabetes | 17+ yrs | 4.7% | 7.9% |
| Cancer | All ages | 4.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| COPD | All ages | 0.7% | 1.9% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
The Manor Street Surgery, Manor Street Surgery, Manor Street, Berkhamsted, HP4 2DL. Phone: 01442 875935. Website: www.manorstreetsurgery.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gossoms End Surgery | 1.4 km | 82% |
| Parkwood Surgery | 4.4 km | 42% |
| Archway Surgery | 4.5 km | 82% |
| Dr R Mapara and Partners | 6.0 km | 87% |
| The New Surgery | 6.2 km | 90% |
- Gossoms End Surgery (82% overall experience good)
- Rothschild House Surgery (94% overall experience good)
How do patients rate The Manor Street Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of The Manor Street Surgery as good, against 77% across England. 85% found it easy to get through by phone.
How many patients are registered at The Manor Street Surgery?
12,585 patients were registered in September 2026, up 0.8% on a year earlier.
What is The Manor Street Surgery's CQC rating?
Good overall, published in October 2021.
How many GPs does The Manor Street Surgery have?
5.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,266 patients per GP against 2,171 across England.
Are appointments at The Manor Street Surgery face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Manor Street Surgery's phone number?
01442 875935.