Gossoms End Surgery, Berkhamsted: patient reviews and CQC rating
Gossoms End Surgery is a GP practice in Berkhamsted with 3,142 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 1.6 full-time-equivalent qualified GPs, or 1,932 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gossoms End Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 83%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 83%, against 87% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
74% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (70%). 112 patients answered the survey (response rate 28%).
| Survey question | Gossoms End Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 74% | 52% | 57% |
| Easy to contact via the website | 65% | 60% | 58% |
| Easy to contact via the NHS App | 83% | 52% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 79% | 71% | 73% |
| Wait for appointment about right | 85% | 69% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 34 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gossoms End Surgery is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,142 patients were registered at Gossoms End Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 1,932 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 0.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 867 appointments a month, or 276 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 40% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Gossoms End Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 276 | 521 | 510 |
| Face to face | 58% | 62% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for asthma (4.9% against 6.6%). The practice's patients live in areas with an average deprivation score of 9.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.6 years for women and 82.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.9% | 14.3% |
| High blood pressure | All ages | 15.8% | 15.2% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.8% | 74.9% |
Gossoms End Surgery, Victory Road, Berkhamsted, HP4 1DL. Phone: 01442 866148. Website: www.gossomsendsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Manor Street Surgery | 1.4 km | 84% |
| Archway Surgery | 5.6 km | 82% |
| Parkwood Surgery | 5.7 km | 42% |
| The New Surgery | 6.0 km | 90% |
| Gladstone Surgery | 6.0 km | 67% |
- Rothschild House Surgery (94% overall experience good)
- The Manor Street Surgery (84% overall experience good)
How do patients rate Gossoms End Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Gossoms End Surgery as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at Gossoms End Surgery?
3,142 patients were registered in September 2026, down 2.1% on a year earlier.
What is Gossoms End Surgery's CQC rating?
Good overall, published in December 2023.
How many GPs does Gossoms End Surgery have?
1.6 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,932 patients per GP against 2,171 across England.
Are appointments at Gossoms End Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gossoms End Surgery's phone number?
01442 866148.