Gladstone Surgery, Chesham: patient reviews and CQC rating
Gladstone Surgery is a GP practice in Chesham with 5,660 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 2.5 full-time-equivalent qualified GPs, or 2,258 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gladstone Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 75%, above the England figure of 54%. Its weakest is the share who described their overall experience of the practice as good: 67%, below the England figure of 77%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 3 practices in Chesham with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (76%). 103 patients answered the survey (response rate 25%).
| Survey question | Gladstone Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 67% | 76% | 77% |
| Easy to contact by phone | 64% | 56% | 57% |
| Easy to contact via the website | 64% | 57% | 58% |
| Easy to contact via the NHS App | 75% | 53% | 54% |
| Reception team helpful | 79% | 84% | 85% |
| Last contact good | 69% | 72% | 73% |
| Wait for appointment about right | 62% | 69% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 88% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 154 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gladstone Surgery is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,660 patients were registered at Gladstone Surgery in September 2026, down 3.6% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,258 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.7 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 3.6 |
| August 2024 | 1.4 | 4.2 |
| August 2025 | 3.8 | 5.5 |
| August 2026 | 2.5 | 4.2 |
From June 2026 to August 2026 the practice recorded 2,285 appointments a month, or 404 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 34% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Gladstone Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 404 | 451 | 510 |
| Face to face | 66% | 60% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.7% against 1.9%), dementia (0.3% against 0.8%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.9% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.3% | 74.9% |
Gladstone Surgery, Chess Medical Centre, 260-290 Berkhampstead Road, Chesham, HP5 3EZ. Phone: 01494 782884. Website: www.gladstonesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The New Surgery | 0.0 km | 90% |
| Water Meadow Surgery | 1.2 km | 79% |
| Dr Gabe & Partners | 4.3 km | 78% |
| Rectory Meadow Surgery | 5.0 km | 86% |
| Archway Surgery | 5.3 km | 82% |
- Dr Bajwa and Partners (77% overall experience good)
- The New Surgery (90% overall experience good)
- Water Meadow Surgery (79% overall experience good)
How do patients rate Gladstone Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Gladstone Surgery as good, below the England figure of 77%. 64% found it easy to get through by phone.
How many patients are registered at Gladstone Surgery?
5,660 patients were registered in September 2026, down 3.6% on a year earlier.
What is Gladstone Surgery's CQC rating?
Good overall, published in June 2016.
How many GPs does Gladstone Surgery have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,258 patients per GP against 2,171 across England.
Are appointments at Gladstone Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gladstone Surgery's phone number?
01494 782884.