Everest House Surgery, Hemel Hempstead: patient reviews and CQC rating
Everest House Surgery is a GP practice in Hemel Hempstead with 14,623 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 8.7 full-time-equivalent qualified GPs, or 1,685 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Everest House Surgery
Its best result against England is the share who said they were treated with care and concern: 86%, against 86% across England. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 8 practices in Hemel Hempstead with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (68%). 106 patients answered the survey (response rate 27%).
| Survey question | Everest House Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 71% | 75% | 77% |
| Easy to contact by phone | 46% | 52% | 57% |
| Easy to contact via the website | 57% | 60% | 58% |
| Easy to contact via the NHS App | 41% | 52% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 62% | 71% | 73% |
| Wait for appointment about right | 56% | 69% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
CQC's overall rating for Everest House Surgery is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,623 patients were registered at Everest House Surgery in September 2026, up 0.7% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 8.7 full-time-equivalent qualified GPs, there are 1,685 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 3.2 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.7 | 8.8 |
| August 2024 | 9.2 | 9.2 |
| August 2025 | 10.2 | 11.3 |
| August 2026 | 8.7 | 8.7 |
From June 2026 to August 2026 the practice recorded 9,536 appointments a month, or 652 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 63% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Everest House Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 652 | 521 | 510 |
| Face to face | 85% | 62% | 63% |
| Same day as booked | 63% | 48% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%) and a learning disability (0.8% against 0.6%). It has a lower share for heart failure (0.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 18.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.9% | 14.3% |
| High blood pressure | All ages | 16.2% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Everest House Surgery, Everest Way, Hemel Hempstead, HP2 4HY. Phone: 0844 477 8615. Website: www.everesthouse.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr R Mapara and Partners | 1.6 km | 87% |
| Bennetts End Surgery | 1.6 km | 72% |
| Grovehill Medical Centre | 2.0 km | 86% |
| Lincoln House Surgery | 2.4 km | 67% |
| Dr Khalid Mirza | 2.9 km | 58% |
- Dr R Mapara and Partners (87% overall experience good)
- Parkwood Surgery (42% overall experience good)
How do patients rate Everest House Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Everest House Surgery as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at Everest House Surgery?
14,623 patients were registered in September 2026, up 0.7% on a year earlier.
What is Everest House Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Everest House Surgery have?
8.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,685 patients per GP against 2,171 across England.
Are appointments at Everest House Surgery face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Everest House Surgery's phone number?
0844 477 8615.