Alliance PCN: primary care network practices and patient survey
Alliance PCN is a primary care network of 6 GP practices with 31,707 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 2,834 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Alliance PCN with survey results, the share of patients describing their overall experience as good ranges from 57% at Hatfield Road Surgery to 88% at Verulam Medical Group, with a median of 78% (England: 77%). 2 are above England and 2 below by more than the survey's margin of error. Verulam Medical Group has the highest share finding it easy to get through by phone (84%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Verulam Medical Group | 7,142 | 88% | 84% | Good | 3,348 |
| Grovehill Medical Centre | 5,427 | 86% | 81% | Good | 2,993 |
| South Oxhey Surgery | 4,263 | 82% | 55% | Good | 2,855 |
| The Consulting Rooms | 6,540 | 73% | 69% | Good | 1,777 |
| Dr Khalid Mirza | 3,674 | 58% | 49% | Good | 3,444 |
| Hatfield Road Surgery | 4,661 | 57% | 55% | Good | 4,661 |
Results for the network as a whole, from 455 responses, against Central East and England.
| Survey question | Alliance PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 75% | 75% | 77% |
| Easy to contact by phone | 70% | 52% | 57% |
| Easy to contact via the website | 49% | 60% | 58% |
| Easy to contact via the NHS App | 51% | 52% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 73% | 71% | 73% |
| Wait for appointment about right | 74% | 69% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
There are 2,834 registered patients per full-time-equivalent qualified GP in Alliance PCN, more than England's 2,171 and Central East's 2,348. Practices recorded 346 appointments a month per 1,000 patients (England: 510), 68% of them face to face. 53% of appointments took place on the day they were booked (England: 45%).
14% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.1% over the year (England: shrank 1.1%).
| Measure | Alliance PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 2,834 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 346 | 521 | 510 |
| Face-to-face appointments | 68% | 62% | 63% |
| Same day as booked | 53% | 48% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 14% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Alliance PCN is diabetes (8.5% against 7.9%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | Alliance PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% | 4,287 |
| Depression | 18+ yrs | 12.1% | 14.3% | 2,990 |
| Diabetes | 17+ yrs | 8.5% | 7.9% | 2,133 |
| Asthma | 6+ yrs | 5.3% | 6.6% | 1,559 |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% | 705 |
| Cancer | All ages | 2.5% | 3.8% | 805 |
| Coronary heart disease | All ages | 2.2% | 3.0% | 700 |
| COPD | All ages | 1.5% | 1.9% | 491 |
| Atrial fibrillation | All ages | 1.4% | 2.2% | 446 |
| Stroke and TIA | All ages | 1.1% | 1.9% | 358 |
| Serious mental illness | All ages | 1.0% | 1.0% | 310 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 207 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 176 |
| Heart failure | All ages | 0.6% | 1.1% | 198 |
| Learning disability | All ages | 0.6% | 0.6% | 187 |
| Dementia | All ages | 0.4% | 0.8% | 139 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 121 |
| Palliative care | All ages | 0.3% | 0.6% | 81 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 20 |
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- Halo PCN (2 practices)
- Harpenden Health PCN (3 practices)
- North Watford PCN (3 practices)
- Rickmansworth & Chorleywood PCN (2 practices)
Which practices are in Alliance PCN?
Dr Khalid Mirza, Grovehill Medical Centre, Hatfield Road Surgery, South Oxhey Surgery, The Consulting Rooms and Verulam Medical Group.
How do patients rate Alliance PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Alliance PCN cover?
31,707 registered patients across 6 practices in September 2026.
How many patients per GP does Alliance PCN have?
2,834 per full-time-equivalent qualified GP, against 2,171 across England.