Grand Union PCN (Central East): primary care network practices and patient survey
Grand Union PCN is a primary care network of 2 GP practices with 27,212 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 2,734 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Grand Union PCN with survey results, the share of patients describing their overall experience as good ranges from 78% at Garston Medical Centre to 79% at New Road Surgery, with a median of 79% (England: 77%). None differs from England by more than the survey's margin of error. Garston Medical Centre has the highest share finding it easy to get through by phone (64%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| New Road Surgery | 13,936 | 79% | 61% | Good | 2,613 |
| Garston Medical Centre | 13,276 | 78% | 64% | Good | 2,874 |
Results for the network as a whole, from 218 responses, against Central East and England.
| Survey question | Grand Union PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 79% | 75% | 77% |
| Easy to contact by phone | 63% | 52% | 57% |
| Easy to contact via the website | 61% | 60% | 58% |
| Easy to contact via the NHS App | 49% | 52% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 71% | 71% | 73% |
| Wait for appointment about right | 66% | 69% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
There are 2,734 registered patients per full-time-equivalent qualified GP in Grand Union PCN, more than England's 2,171 and Central East's 2,348. Practices recorded 460 appointments a month per 1,000 patients (England: 510), 47% of them face to face. 61% of appointments took place on the day they were booked (England: 45%).
18% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.2% over the year (England: shrank 1.1%).
| Measure | Grand Union PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 2,734 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 460 | 521 | 510 |
| Face-to-face appointments | 47% | 62% | 63% |
| Same day as booked | 61% | 48% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 18% | 17% | 19% |
Relative to England, the register furthest below England's rate at practices in Grand Union PCN is learning disability (0.3% against 0.6%).
| Condition register | Age group | Grand Union PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% | 3,941 |
| Depression | 18+ yrs | 10.2% | 14.3% | 2,158 |
| Diabetes | 17+ yrs | 7.3% | 7.9% | 1,566 |
| Asthma | 6+ yrs | 5.5% | 6.6% | 1,404 |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% | 838 |
| Cancer | All ages | 3.7% | 3.8% | 984 |
| Coronary heart disease | All ages | 2.7% | 3.0% | 717 |
| Atrial fibrillation | All ages | 2.2% | 2.2% | 582 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 447 |
| COPD | All ages | 1.2% | 1.9% | 326 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 175 |
| Dementia | All ages | 0.8% | 0.8% | 212 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 75 |
| Heart failure | All ages | 0.8% | 1.1% | 205 |
| Serious mental illness | All ages | 0.7% | 1.0% | 197 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 134 |
| Palliative care | All ages | 0.6% | 0.6% | 150 |
| Learning disability | All ages | 0.3% | 0.6% | 94 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 89 |
- Alliance PCN (6 practices)
- Central Watford PCN (3 practices)
- North Watford PCN (3 practices)
- Rickmansworth & Chorleywood PCN (2 practices)
Which practices are in Grand Union PCN?
Garston Medical Centre and New Road Surgery.
How do patients rate Grand Union PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Grand Union PCN cover?
27,212 registered patients across 2 practices in September 2026.
How many patients per GP does Grand Union PCN have?
2,734 per full-time-equivalent qualified GP, against 2,171 across England.