New Road Surgery, Rickmansworth: patient reviews and CQC rating
New Road Surgery is a GP practice in Rickmansworth with 13,936 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 5.3 full-time-equivalent qualified GPs, or 2,613 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Road Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 68%, against 58% across England. Its weakest is the share who said they were treated with care and concern: 80%, against 86% across England. With 97 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 2nd of the 3 practices in Rickmansworth with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (91%). 97 patients answered the survey (response rate 31%).
| Survey question | New Road Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 79% | 75% | 77% |
| Easy to contact by phone | 61% | 52% | 57% |
| Easy to contact via the website | 68% | 60% | 58% |
| Easy to contact via the NHS App | 54% | 52% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 68% | 71% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 80% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 332 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Road Surgery is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,936 patients were registered at New Road Surgery in September 2026, down 1.0% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 2,613 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.5 nurses and 4.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 7.3 |
| August 2024 | 5.8 | 7.4 |
| August 2025 | 5.8 | 8.6 |
| August 2026 | 5.3 | 8.9 |
From June 2026 to August 2026 the practice recorded 7,241 appointments a month, or 520 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 61% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
76% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | New Road Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 520 | 521 | 510 |
| Face to face | 48% | 62% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for a learning disability (0.3% against 0.6%), COPD (1.3% against 1.9%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 4.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.9 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 12.2% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.8% | 74.9% |
New Road Surgery, The Surgery, 166 New Road, Croxley Green, Rickmansworth, WD3 3HD. Phone: 01923 604884. Website: www.newroadsurgery.info.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bridgewater Surgeries | 1.7 km | 91% |
| Gade Surgery | 2.7 km | 68% |
| The Colne Practice | 2.7 km | 91% |
| Upton Road Surgery | 3.3 km | 71% |
| The Elms Surgery | 3.3 km | 83% |
- Garston Medical Centre (78% overall experience good)
How do patients rate New Road Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of New Road Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at New Road Surgery?
13,936 patients were registered in September 2026, down 1.0% on a year earlier.
What is New Road Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does New Road Surgery have?
5.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,613 patients per GP against 2,171 across England.
Are appointments at New Road Surgery face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Road Surgery's phone number?
01923 604884.