The Colne Practice, Rickmansworth: patient reviews and CQC rating
The Colne Practice is a GP practice in Rickmansworth with 10,234 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 3.7 full-time-equivalent qualified GPs, or 2,754 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Colne Practice
Its best result against England is the share who described their last contact with the practice as good: 88%, above the England figure of 73%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 90%, against 87% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 3 practices in Rickmansworth with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (85%). 101 patients answered the survey (response rate 28%).
| Survey question | The Colne Practice | Central East | England |
|---|---|---|---|
| Overall experience good | 91% | 75% | 77% |
| Easy to contact by phone | 71% | 52% | 57% |
| Easy to contact via the website | 64% | 60% | 58% |
| Easy to contact via the NHS App | 60% | 52% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 88% | 71% | 73% |
| Wait for appointment about right | 73% | 69% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 90% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 308 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Colne Practice is Good, published in March 2020. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,234 patients were registered at The Colne Practice in September 2026, down 0.8% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,754 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 2.3 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 4.1 | 4.1 |
| August 2025 | 3.3 | 5.4 |
| August 2026 | 3.7 | 4.8 |
From June 2026 to August 2026 the practice recorded 5,728 appointments a month, or 560 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 56% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Colne Practice | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 560 | 521 | 510 |
| Face to face | 60% | 62% | 63% |
| Same day as booked | 56% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 9.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.9% | 74.9% |
The Colne Practice, Colne House Surgery, 99a Uxbridge Road, Rickmansworth, WD3 7DJ. Phone: 01923 776295. Website: www.thecolnepractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gade Surgery | 0.0 km | 68% |
| New Road Surgery | 2.7 km | 79% |
| The Harefield Practice | 3.1 km | 64% |
| The Steven Shackman Practice | 3.5 km | 89% |
| Bridgewater Surgeries | 4.4 km | 91% |
- Gade Surgery (68% overall experience good)
How do patients rate The Colne Practice?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of The Colne Practice as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at The Colne Practice?
10,234 patients were registered in September 2026, down 0.8% on a year earlier.
What is The Colne Practice's CQC rating?
Good overall, published in March 2020.
How many GPs does The Colne Practice have?
3.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,754 patients per GP against 2,171 across England.
Are appointments at The Colne Practice face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Colne Practice's phone number?
01923 776295.