Harpenden Health PCN: primary care network practices and patient survey
Harpenden Health PCN is a primary care network of 3 GP practices with 45,197 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England. Its practices have 2,022 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Harpenden Health PCN with survey results, the share of patients describing their overall experience as good ranges from 78% at The Elms Medical Practice to 86% at Dr A Cashyap and Partners, with a median of 80% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Dr A Cashyap and Partners has the highest share finding it easy to get through by phone (48%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr A Cashyap and Partners | 12,393 | 86% | 48% | Good | 2,617 |
| The Village Surgery | 15,444 | 80% | 47% | Good | 2,213 |
| The Elms Medical Practice | 17,360 | 78% | 40% | Good | 1,632 |
Results for the network as a whole, from 369 responses, against Central East and England.
| Survey question | Harpenden Health PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 44% | 52% | 57% |
| Easy to contact via the website | 73% | 60% | 58% |
| Easy to contact via the NHS App | 60% | 52% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 80% | 71% | 73% |
| Wait for appointment about right | 73% | 69% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 92% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
There are 2,022 registered patients per full-time-equivalent qualified GP in Harpenden Health PCN, close to England's 2,171 and Central East's 2,348. Practices recorded 255 appointments a month per 1,000 patients (England: 510), 78% of them face to face. 29% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.8% over the year (England: shrank 1.1%).
| Measure | Harpenden Health PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 2,022 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 255 | 521 | 510 |
| Face-to-face appointments | 78% | 62% | 63% |
| Same day as booked | 29% | 48% | 45% |
| Did not attend | 7% | 4% | 4% |
| Patients aged 65 or over | 19% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Harpenden Health PCN is cancer (5.1% against 3.8%), and the furthest below is copd (0.8% against 1.9%).
| Condition register | Age group | Harpenden Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 12.9% | 15.2% | 5,849 |
| Depression | 18+ yrs | 12.4% | 14.3% | 4,282 |
| Asthma | 6+ yrs | 5.7% | 6.6% | 2,440 |
| Cancer | All ages | 5.1% | 3.8% | 2,321 |
| Diabetes | 17+ yrs | 4.8% | 7.9% | 1,708 |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% | 1,139 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 1,203 |
| Atrial fibrillation | All ages | 2.4% | 2.2% | 1,089 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 786 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 172 |
| COPD | All ages | 0.8% | 1.9% | 363 |
| Dementia | All ages | 0.7% | 0.8% | 314 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 240 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 222 |
| Heart failure | All ages | 0.6% | 1.1% | 266 |
| Serious mental illness | All ages | 0.6% | 1.0% | 260 |
| Palliative care | All ages | 0.5% | 0.6% | 209 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 183 |
| Learning disability | All ages | 0.4% | 0.6% | 160 |
- Abbey Health PCN (2 practices)
- Alban Healthcare PCN (3 practices)
- Alliance PCN (6 practices)
- Halo PCN (2 practices)
Which practices are in Harpenden Health PCN?
Dr A Cashyap and Partners, The Elms Medical Practice and The Village Surgery.
How do patients rate Harpenden Health PCN?
81% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Harpenden Health PCN cover?
45,197 registered patients across 3 practices in September 2026.
How many patients per GP does Harpenden Health PCN have?
2,022 per full-time-equivalent qualified GP, against 2,171 across England.