Halo PCN: primary care network practices and patient survey
Halo PCN is a primary care network of 2 GP practices with 33,159 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,792 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Halo PCN with survey results, the share of patients describing their overall experience as good ranges from 80% at Harvey Group Practice to 85% at Lodge Surgery, with a median of 83% (England: 77%). None differs from England by more than the survey's margin of error. Harvey Group Practice has the highest share finding it easy to get through by phone (52%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Lodge Surgery | 19,700 | 85% | 38% | Good | 1,757 |
| Harvey Group Practice | 13,459 | 80% | 52% | Good | 1,845 |
Results for the network as a whole, from 210 responses, against Central East and England.
| Survey question | Halo PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 83% | 75% | 77% |
| Easy to contact by phone | 43% | 52% | 57% |
| Easy to contact via the website | 65% | 60% | 58% |
| Easy to contact via the NHS App | 62% | 52% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 76% | 71% | 73% |
| Wait for appointment about right | 76% | 69% | 69% |
| Listened to well | 97% | 86% | 87% |
| Treated with care and concern | 96% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
There are 1,792 registered patients per full-time-equivalent qualified GP in Halo PCN, fewer than England's 2,171 and Central East's 2,348. Practices recorded 341 appointments a month per 1,000 patients (England: 510), 52% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
17% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.3% over the year (England: shrank 1.1%).
| Measure | Halo PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 1,792 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 341 | 521 | 510 |
| Face-to-face appointments | 52% | 62% | 63% |
| Same day as booked | 43% | 48% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 17% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Halo PCN is osteoporosis (2.9% against 1.2%), and the furthest below is peripheral arterial disease (0.3% against 0.6%).
| Condition register | Age group | Halo PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.3% | 15.2% | 4,850 |
| Depression | 18+ yrs | 13.8% | 14.3% | 3,621 |
| Asthma | 6+ yrs | 6.6% | 6.6% | 2,121 |
| Diabetes | 17+ yrs | 5.9% | 7.9% | 1,587 |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% | 1,171 |
| Cancer | All ages | 4.1% | 3.8% | 1,397 |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% | 364 |
| Coronary heart disease | All ages | 2.4% | 3.0% | 813 |
| Atrial fibrillation | All ages | 2.2% | 2.2% | 746 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 556 |
| COPD | All ages | 1.4% | 1.9% | 478 |
| Serious mental illness | All ages | 1.3% | 1.0% | 431 |
| Heart failure | All ages | 1.0% | 1.1% | 345 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 246 |
| Learning disability | All ages | 0.9% | 0.6% | 295 |
| Dementia | All ages | 0.8% | 0.8% | 273 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 189 |
| Palliative care | All ages | 0.5% | 0.6% | 175 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 86 |
- Abbey Health PCN (2 practices)
- Alban Healthcare PCN (3 practices)
- Alliance PCN (6 practices)
- Harpenden Health PCN (3 practices)
Which practices are in Halo PCN?
Harvey Group Practice and Lodge Surgery.
How do patients rate Halo PCN?
83% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Halo PCN cover?
33,159 registered patients across 2 practices in September 2026.
How many patients per GP does Halo PCN have?
1,792 per full-time-equivalent qualified GP, against 2,171 across England.