Abbey Health PCN: primary care network practices and patient survey
Abbey Health PCN is a primary care network of 2 GP practices with 30,356 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 2,306 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Abbey Health PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at Summerfield health centre to 81% at The Maltings Surgery, with a median of 76% (England: 77%). None differs from England by more than the survey's margin of error. Summerfield health centre has the highest share finding it easy to get through by phone (63%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Maltings Surgery | 19,582 | 81% | 56% | Good | 2,053 |
| Summerfield health centre | 10,774 | 72% | 63% | Good | 2,971 |
Results for the network as a whole, from 196 responses, against Central East and England.
| Survey question | Abbey Health PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 59% | 52% | 57% |
| Easy to contact via the website | 81% | 60% | 58% |
| Easy to contact via the NHS App | 66% | 52% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 79% | 71% | 73% |
| Wait for appointment about right | 82% | 69% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 88% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
There are 2,306 registered patients per full-time-equivalent qualified GP in Abbey Health PCN, close to England's 2,171 and Central East's 2,348. Practices recorded 395 appointments a month per 1,000 patients (England: 510), 60% of them face to face. 51% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.6% over the year (England: shrank 1.1%).
| Measure | Abbey Health PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 2,306 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 395 | 521 | 510 |
| Face-to-face appointments | 60% | 62% | 63% |
| Same day as booked | 51% | 48% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 13% | 17% | 19% |
Relative to England, the register furthest below England's rate at practices in Abbey Health PCN is peripheral arterial disease (0.3% against 0.6%).
| Condition register | Age group | Abbey Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 11.7% | 15.2% | 3,466 |
| Depression | 18+ yrs | 11.1% | 14.3% | 2,616 |
| Asthma | 6+ yrs | 6.5% | 6.6% | 1,811 |
| Diabetes | 17+ yrs | 6.1% | 7.9% | 1,456 |
| Cancer | All ages | 3.2% | 3.8% | 947 |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% | 649 |
| Coronary heart disease | All ages | 2.2% | 3.0% | 651 |
| Atrial fibrillation | All ages | 1.6% | 2.2% | 470 |
| COPD | All ages | 1.3% | 1.9% | 386 |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% | 120 |
| Stroke and TIA | All ages | 1.2% | 1.9% | 362 |
| Serious mental illness | All ages | 1.0% | 1.0% | 302 |
| Heart failure | All ages | 0.8% | 1.1% | 226 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 153 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 141 |
| Learning disability | All ages | 0.6% | 0.6% | 176 |
| Dementia | All ages | 0.5% | 0.8% | 162 |
| Palliative care | All ages | 0.4% | 0.6% | 132 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 89 |
- Alban Healthcare PCN (3 practices)
- Alliance PCN (6 practices)
- Halo PCN (2 practices)
- Harpenden Health PCN (3 practices)
Which practices are in Abbey Health PCN?
Summerfield health centre and The Maltings Surgery.
How do patients rate Abbey Health PCN?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Abbey Health PCN cover?
30,356 registered patients across 2 practices in September 2026.
How many patients per GP does Abbey Health PCN have?
2,306 per full-time-equivalent qualified GP, against 2,171 across England.