The Maltings Surgery, St Albans: patient reviews and CQC rating
The Maltings Surgery is a GP practice in St Albans with 19,582 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 9.5 full-time-equivalent qualified GPs, or 2,053 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Maltings Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 87%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 56%, against 57% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 9 practices in St Albans with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (73%). 108 patients answered the survey (response rate 27%).
| Survey question | The Maltings Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 56% | 52% | 57% |
| Easy to contact via the website | 87% | 60% | 58% |
| Easy to contact via the NHS App | 64% | 52% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 84% | 71% | 73% |
| Wait for appointment about right | 92% | 69% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 91% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 248 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Maltings Surgery is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,582 patients were registered at The Maltings Surgery in September 2026, almost the same as a year earlier.
12% of its patients are aged 65 or over, against 19% across England. With 9.5 full-time-equivalent qualified GPs, there are 2,053 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 3.5 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.9 | 9.6 |
| August 2024 | 8.4 | 11.1 |
| August 2025 | 8.5 | 9.0 |
| August 2026 | 9.5 | 11.7 |
From June 2026 to August 2026 the practice recorded 5,945 appointments a month, or 304 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 47% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Maltings Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 304 | 521 | 510 |
| Face to face | 55% | 62% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.8% against 1.2%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), chronic kidney disease (2.1% against 4.6%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 9.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.6% | 14.3% |
| High blood pressure | All ages | 10.3% | 15.2% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Diabetes | 17+ yrs | 4.6% | 7.9% |
| Cancer | All ages | 3.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
The Maltings Surgery, 8-10 Victoria Street, St Albans, AL1 3JB. Phone: 01727 855500. Website: www.maltingssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Harvey Group Practice | 0.3 km | 80% |
| Parkbury House Surgery | 0.6 km | 85% |
| Grange Street Surgery | 0.6 km | 94% |
| Lodge Surgery | 0.9 km | 85% |
| Hatfield Road Surgery | 0.9 km | 57% |
- Summerfield health centre (72% overall experience good)
How do patients rate The Maltings Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Maltings Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at The Maltings Surgery?
19,582 patients were registered in September 2026, up 0.4% on a year earlier.
What is The Maltings Surgery's CQC rating?
Good overall, published in March 2020.
How many GPs does The Maltings Surgery have?
9.5 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 2,053 patients per GP against 2,171 across England.
Are appointments at The Maltings Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Maltings Surgery's phone number?
01727 855500.