Parkbury House Surgery, St Albans: patient reviews and CQC rating
Parkbury House Surgery is a GP practice in St Albans with 21,651 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2021. It has 10.0 full-time-equivalent qualified GPs, or 2,170 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parkbury House Surgery
Its best result against England is the share who described their overall experience of the practice as good: 85%, above the England figure of 77%. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 9 practices in St Albans with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (69%). 123 patients answered the survey (response rate 32%).
| Survey question | Parkbury House Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 85% | 75% | 77% |
| Easy to contact by phone | 45% | 52% | 57% |
| Easy to contact via the website | 57% | 60% | 58% |
| Easy to contact via the NHS App | 55% | 52% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 74% | 71% | 73% |
| Wait for appointment about right | 75% | 69% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 204 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Parkbury House Surgery is Good, published in December 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,651 patients were registered at Parkbury House Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 10.0 full-time-equivalent qualified GPs, there are 2,170 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 3.9 nurses and 5.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.6 | 18.6 |
| August 2024 | 12.9 | 21.8 |
| August 2025 | 11.3 | 16.6 |
| August 2026 | 10.0 | 16.5 |
From June 2026 to August 2026 the practice recorded 6,092 appointments a month, or 281 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 31% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Parkbury House Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 281 | 521 | 510 |
| Face to face | 53% | 62% | 63% |
| Same day as booked | 31% | 48% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (1.5% against 4.6%), peripheral arterial disease (0.2% against 0.6%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 8.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.3% | 15.2% |
| Depression | 18+ yrs | 11.2% | 14.3% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| COPD | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Parkbury House Surgery, St Peters Street, St Albans, AL1 3HD. Phone: 01727 851589. Website: www.parkburyhouse.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grange Street Surgery | 0.1 km | 94% |
| Harvey Group Practice | 0.5 km | 80% |
| The Maltings Surgery | 0.6 km | 81% |
| Lodge Surgery | 0.6 km | 85% |
| Hatfield Road Surgery | 1.1 km | 57% |
- Grange Street Surgery (94% overall experience good)
- Midway GP Partnership (79% overall experience good)
How do patients rate Parkbury House Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Parkbury House Surgery as good, above the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Parkbury House Surgery?
21,651 patients were registered in September 2026, down 2.1% on a year earlier.
What is Parkbury House Surgery's CQC rating?
Good overall, published in December 2021.
How many GPs does Parkbury House Surgery have?
10.0 full-time-equivalent qualified GPs (22 qualified GPs by headcount), which is 2,170 patients per GP against 2,171 across England.
Are appointments at Parkbury House Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parkbury House Surgery's phone number?
01727 851589.