Grange Street Surgery, St Albans: patient reviews and CQC rating
Grange Street Surgery is a GP practice in St Albans with 10,283 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 6.3 full-time-equivalent qualified GPs, or 1,641 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grange Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 58%, against 58% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 9 practices in St Albans with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (94%). 127 patients answered the survey (response rate 36%).
| Survey question | Grange Street Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 94% | 75% | 77% |
| Easy to contact by phone | 86% | 52% | 57% |
| Easy to contact via the website | 58% | 60% | 58% |
| Easy to contact via the NHS App | 70% | 52% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 90% | 71% | 73% |
| Wait for appointment about right | 80% | 69% | 69% |
| Listened to well | 95% | 86% | 87% |
| Treated with care and concern | 96% | 85% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 99% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 467 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grange Street Surgery is Good, published in October 2022. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,283 patients were registered at Grange Street Surgery in September 2026, down 2.6% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 1,641 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 1.5 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 7.4 |
| August 2024 | 5.6 | 7.5 |
| August 2025 | 5.6 | 6.8 |
| August 2026 | 6.3 | 8.2 |
From June 2026 to August 2026 the practice recorded 2,931 appointments a month, or 285 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 37% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Grange Street Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 285 | 521 | 510 |
| Face to face | 89% | 62% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.2% against 0.6%), heart failure (0.5% against 1.1%) and osteoporosis (0.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 8.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.7% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Diabetes | 17+ yrs | 5.5% | 7.9% |
| Cancer | All ages | 4.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.9% | 74.9% |
Grange Street Surgery, 2 Grange Street, St Albans, AL3 5NF. Phone: 01727 833550. Website: www.grangestreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkbury House Surgery | 0.1 km | 85% |
| Harvey Group Practice | 0.5 km | 80% |
| Lodge Surgery | 0.5 km | 85% |
| The Maltings Surgery | 0.6 km | 81% |
| Hatfield Road Surgery | 1.3 km | 57% |
- Midway GP Partnership (79% overall experience good)
- Parkbury House Surgery (85% overall experience good)
How do patients rate Grange Street Surgery?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Grange Street Surgery as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Grange Street Surgery?
10,283 patients were registered in September 2026, down 2.6% on a year earlier.
What is Grange Street Surgery's CQC rating?
Good overall, published in October 2022.
How many GPs does Grange Street Surgery have?
6.3 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,641 patients per GP against 2,171 across England.
Are appointments at Grange Street Surgery face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grange Street Surgery's phone number?
01727 833550.