Hatfield Road Surgery, St Albans: patient reviews and CQC rating
Hatfield Road Surgery is a GP practice in St Albans with 4,661 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 1.0 full-time-equivalent qualified GPs, or 4,661 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hatfield Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 57%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 57%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 9th of the 9 practices in St Albans with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (61%). 84 patients answered the survey (response rate 13%).
| Survey question | Hatfield Road Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 57% | 75% | 77% |
| Easy to contact by phone | 55% | 52% | 57% |
| Easy to contact via the website | 38% | 60% | 58% |
| Easy to contact via the NHS App | 57% | 52% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 61% | 71% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 75% | 86% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 11 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hatfield Road Surgery is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (October 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,661 patients were registered at Hatfield Road Surgery in September 2026, down 8.0% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 4,661 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 0.5 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,373 appointments a month, or 295 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 38% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hatfield Road Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 295 | 521 | 510 |
| Face to face | 40% | 62% | 63% |
| Same day as booked | 38% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.2% against 0.8%), peripheral arterial disease (0.1% against 0.6%) and atrial fibrillation (0.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 11.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.1% | 15.2% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Depression | 18+ yrs | 7.1% | 14.3% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| COPD | All ages | 0.6% | 1.9% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Heart failure | All ages | 0.3% | 1.1% |
| Palliative care | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
Hatfield Road Surgery, 2 The Parade, Ellis House, Charrington Place, St Albans, AL1 3FY. Phone: 01727 853079.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Maltings Surgery | 0.9 km | 81% |
| Parkbury House Surgery | 1.1 km | 85% |
| Harvey Group Practice | 1.2 km | 80% |
| Grange Street Surgery | 1.3 km | 94% |
| Lodge Surgery | 1.7 km | 85% |
- Dr Khalid Mirza (58% overall experience good)
- Grovehill Medical Centre (86% overall experience good)
- South Oxhey Surgery (82% overall experience good)
- The Consulting Rooms (73% overall experience good)
- Verulam Medical Group (88% overall experience good)
How do patients rate Hatfield Road Surgery?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Hatfield Road Surgery as good, below the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at Hatfield Road Surgery?
4,661 patients were registered in September 2026, down 8.0% on a year earlier.
What is Hatfield Road Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does Hatfield Road Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 4,661 patients per GP against 2,171 across England.
Are appointments at Hatfield Road Surgery face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hatfield Road Surgery's phone number?
01727 853079.