Poplar Grove Practice, Aylesbury: patient reviews and CQC rating
Poplar Grove Practice is a GP practice in Aylesbury with 24,794 registered patients (September 2026). In the 2026 GP Patient Survey, 45% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 12.1 full-time-equivalent qualified GPs, or 2,057 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Poplar Grove Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 84%, below the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 12%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 6th of the 6 practices in Aylesbury with 50 or more responses. 12% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (60%). 104 patients answered the survey (response rate 27%).
| Survey question | Poplar Grove Practice | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 45% | 76% | 77% |
| Easy to contact by phone | 12% | 56% | 57% |
| Easy to contact via the website | 38% | 57% | 58% |
| Easy to contact via the NHS App | 31% | 53% | 54% |
| Reception team helpful | 57% | 84% | 85% |
| Last contact good | 40% | 72% | 73% |
| Wait for appointment about right | 41% | 69% | 69% |
| Listened to well | 77% | 88% | 87% |
| Treated with care and concern | 75% | 87% | 86% |
| Confidence and trust in the clinician | 84% | 93% | 93% |
| Needs met | 74% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 347 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Poplar Grove Practice is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
24,794 patients were registered at Poplar Grove Practice in September 2026, up 2.2% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 12.1 full-time-equivalent qualified GPs, there are 2,057 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 4.1 nurses and 5.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.2 | 12.3 |
| August 2024 | 10.7 | 12.6 |
| August 2025 | 12.3 | 13.4 |
| August 2026 | 12.1 | 15.3 |
From June 2026 to August 2026 the practice recorded 7,720 appointments a month, or 311 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 35% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Poplar Grove Practice | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 311 | 451 | 510 |
| Face to face | 74% | 60% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 11% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%) and serious mental illness (1.3% against 1.0%). It has a lower share for chronic kidney disease (2.2% against 4.6%), dementia (0.5% against 0.8%) and COPD (1.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 14.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.6% | 14.3% |
| High blood pressure | All ages | 14.9% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.8% | 74.9% |
Poplar Grove Practice, Meadow Way, Aylesbury, HP20 1XB. Phone: 01296 468580. Website: www.poplar-grove.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oakfield Surgery | 0.6 km | 87% |
| Whitehill Surgery | 1.7 km | 71% |
| The Mandeville Practice | 2.9 km | 55% |
| Berrycroft Community Health Centre | 4.1 km | 56% |
| Westongrove Partnership - Wendover Health Centre | 7.2 km | 67% |
- Oakfield Surgery (87% overall experience good)
- The Mandeville Practice (55% overall experience good)
How do patients rate Poplar Grove Practice?
In the 2026 GP Patient Survey, 45% of patients described their overall experience of Poplar Grove Practice as good, below the England figure of 77%. 12% found it easy to get through by phone.
How many patients are registered at Poplar Grove Practice?
24,794 patients were registered in September 2026, up 2.2% on a year earlier.
What is Poplar Grove Practice's CQC rating?
Good overall, published in February 2019.
How many GPs does Poplar Grove Practice have?
12.1 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 2,057 patients per GP against 2,171 across England.
Are appointments at Poplar Grove Practice face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Poplar Grove Practice's phone number?
01296 468580.