Whitehill Surgery, Aylesbury: patient reviews and CQC rating
Whitehill Surgery is a GP practice in Aylesbury with 13,717 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 4.6 full-time-equivalent qualified GPs, or 2,994 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whitehill Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 20%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 6 practices in Aylesbury with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 26 points higher than in 2025 (45%). 88 patients answered the survey (response rate 23%).
| Survey question | Whitehill Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 71% | 76% | 77% |
| Easy to contact by phone | 31% | 56% | 57% |
| Easy to contact via the website | 35% | 57% | 58% |
| Easy to contact via the NHS App | 20% | 53% | 54% |
| Reception team helpful | 80% | 84% | 85% |
| Last contact good | 59% | 72% | 73% |
| Wait for appointment about right | 67% | 69% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 91% of 88 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Whitehill Surgery is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,717 patients were registered at Whitehill Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,994 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 2.5 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 5.3 |
| August 2024 | 5.3 | 5.3 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 4.6 | 4.6 |
From June 2026 to August 2026 the practice recorded 5,135 appointments a month, or 374 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 43% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Whitehill Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 374 | 451 | 510 |
| Face to face | 50% | 60% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), stroke or TIA (1.2% against 1.9%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.2 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.4% | 14.3% |
| High blood pressure | All ages | 12.4% | 15.2% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.7% | 74.9% |
Whitehill Surgery, Oxford Road, Aylesbury, HP19 8EN. Phone: 01296 432742. Website: www.whitehillsurgery.nhs.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Poplar Grove Practice | 1.7 km | 45% |
| The Mandeville Practice | 1.9 km | 55% |
| Oakfield Surgery | 2.0 km | 87% |
| Berrycroft Community Health Centre | 2.9 km | 56% |
| Waddesdon Surgery | 7.3 km | 91% |
- Berrycroft Community Health Centre (56% overall experience good)
How do patients rate Whitehill Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Whitehill Surgery as good, against 77% across England. 31% found it easy to get through by phone.
How many patients are registered at Whitehill Surgery?
13,717 patients were registered in September 2026, down 2.0% on a year earlier.
What is Whitehill Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does Whitehill Surgery have?
4.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,994 patients per GP against 2,171 across England.
Are appointments at Whitehill Surgery face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whitehill Surgery's phone number?
01296 432742.