Pendle Valley Mill Practice - Yarnspinners Branch, Nelson: patient reviews and CQC rating
Pendle Valley Mill Practice - Yarnspinners Branch is a GP practice in Nelson with 11,823 registered patients (September 2026). In the 2026 GP Patient Survey, 47% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). It has 2.0 full-time-equivalent qualified GPs, or 5,912 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pendle Valley Mill Practice - Yarnspinners Branch
Its best result against England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Its weakest is the share who described their last contact with the practice as good: 32%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 7th of the 7 practices in Nelson with 50 or more responses. 20% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (50%). 118 patients answered the survey (response rate 16%).
| Survey question | Pendle Valley Mill Practice - Yarnspinners Branch | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 47% | 78% | 77% |
| Easy to contact by phone | 20% | 61% | 57% |
| Easy to contact via the website | 23% | 55% | 58% |
| Easy to contact via the NHS App | 26% | 57% | 54% |
| Reception team helpful | 47% | 86% | 85% |
| Last contact good | 32% | 74% | 73% |
| Wait for appointment about right | 43% | 70% | 69% |
| Listened to well | 76% | 88% | 87% |
| Treated with care and concern | 71% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 63% of 40 responses rated the practice good or very good (England: 92%).
11,823 patients were registered at Pendle Valley Mill Practice - Yarnspinners Branch in September 2026, down 7.6% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 5,912 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 5.6 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 3,596 appointments a month, or 304 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 49% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Pendle Valley Mill Practice - Yarnspinners Branch | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 304 | 471 | 510 |
| Face to face | 72% | 70% | 63% |
| Same day as booked | 49% | 42% | 45% |
| More than 28 days after booking | 14% | 6% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%) and diabetes (10.3% against 7.9%). It has a lower share for dementia (0.3% against 0.8%), palliative or supportive care needs (0.3% against 0.6%) and atrial fibrillation (1.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 44.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.5 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.9% | 14.3% |
| High blood pressure | All ages | 12.7% | 15.2% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Cancer | All ages | 2.6% | 3.8% |
| COPD | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 49.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.7% | 74.9% |
Pendle Valley Mill Practice - Yarnspinners Branch, Yarnspinners Primary Health Care Centre, Carr Road, Nelson, BB9 7SR. Phone: 01282 803736. Website: www.elht.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Reedyford Health Care | 0.0 km | 77% |
| Dr Qazi Jehangir | 0.0 km | 62% |
| Dr M Umar & Dr H Sadique | 0.0 km | 65% |
| Whitefield Medical Services Limited | 0.0 km | 80% |
| Barrowford Surgery | 1.2 km | 89% |
- Dr M Umar & Dr H Sadique (65% overall experience good)
- Dr Qazi Jehangir (62% overall experience good)
- Pendle View Medical Centre (79% overall experience good)
- Reedyford Health Care (77% overall experience good)
- Whitefield Medical Services Limited (80% overall experience good)
How do patients rate Pendle Valley Mill Practice - Yarnspinners Branch?
In the 2026 GP Patient Survey, 47% of patients described their overall experience of Pendle Valley Mill Practice - Yarnspinners Branch as good, below the England figure of 77%. 20% found it easy to get through by phone.
How many patients are registered at Pendle Valley Mill Practice - Yarnspinners Branch?
11,823 patients were registered in September 2026, down 7.6% on a year earlier.
How many GPs does Pendle Valley Mill Practice - Yarnspinners Branch have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 5,912 patients per GP against 2,171 across England.
Are appointments at Pendle Valley Mill Practice - Yarnspinners Branch face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pendle Valley Mill Practice - Yarnspinners Branch's phone number?
01282 803736.