Whitefield Medical Services Limited, Nelson: patient reviews and CQC rating
Whitefield Medical Services Limited is a GP practice in Nelson with 3,979 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 0.9 full-time-equivalent qualified GPs, or 4,663 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whitefield Medical Services Limited
Its best result against England is the share who said the wait for their last appointment was about right: 79%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 7 practices in Nelson with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (70%). 105 patients answered the survey (response rate 12%).
| Survey question | Whitefield Medical Services Limited | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 64% | 61% | 57% |
| Easy to contact via the website | 51% | 55% | 58% |
| Easy to contact via the NHS App | 60% | 57% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 72% | 74% | 73% |
| Wait for appointment about right | 79% | 70% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 79% of 29 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Whitefield Medical Services Limited is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,979 patients were registered at Whitefield Medical Services Limited in September 2026, down 3.5% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 0.9 full-time-equivalent qualified GPs, there are 4,663 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 2.5 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.4 | 0.4 |
| August 2024 | 0.4 | 0.4 |
| August 2025 | 0.4 | 0.4 |
| August 2026 | 0.9 | 0.9 |
From June 2026 to August 2026 the practice recorded 2,031 appointments a month, or 510 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 48% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Whitefield Medical Services Limited | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 510 | 471 | 510 |
| Face to face | 88% | 70% | 63% |
| Same day as booked | 48% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.9% against 7.9%) and asthma (9.5% against 6.6%). It has a lower share for dementia (0.2% against 0.8%), cancer (1.8% against 3.8%) and atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 46.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 11.9% | 7.9% |
| High blood pressure | All ages | 11.9% | 15.2% |
| Asthma | 6+ yrs | 9.5% | 6.6% |
| Depression | 18+ yrs | 9.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Cancer | All ages | 1.8% | 3.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 49.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.7% | 74.9% |
Whitefield Medical Services Limited, Yarnspinners Primary Health Care Centre, Nelson, BB9 7SR. Phone: 01282 657700. Website: www.whitefieldhealthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Reedyford Health Care | 0.0 km | 77% |
| Dr Qazi Jehangir | 0.0 km | 62% |
| Pendle Valley Mill Practice - Yarnspinners Branch | 0.0 km | 47% |
| Dr M Umar & Dr H Sadique | 0.0 km | 65% |
| Barrowford Surgery | 1.2 km | 89% |
- Dr M Umar & Dr H Sadique (65% overall experience good)
- Dr Qazi Jehangir (62% overall experience good)
- Pendle Valley Mill Practice - Yarnspinners Branch (47% overall experience good)
- Pendle View Medical Centre (79% overall experience good)
- Reedyford Health Care (77% overall experience good)
How do patients rate Whitefield Medical Services Limited?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Whitefield Medical Services Limited as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Whitefield Medical Services Limited?
3,979 patients were registered in September 2026, down 3.5% on a year earlier.
What is Whitefield Medical Services Limited's CQC rating?
Good overall, published in July 2016.
How many GPs does Whitefield Medical Services Limited have?
0.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,663 patients per GP against 2,171 across England.
Are appointments at Whitefield Medical Services Limited face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whitefield Medical Services Limited's phone number?
01282 657700.