Reedyford Health Care, Nelson: patient reviews and CQC rating
Reedyford Health Care is a GP practice in Nelson with 14,364 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 4.6 full-time-equivalent qualified GPs, or 3,149 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Reedyford Health Care
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who described their last contact with the practice as good: 65%, against 73% across England. With 82 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 4th of the 7 practices in Nelson with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (74%). 82 patients answered the survey (response rate 18%).
| Survey question | Reedyford Health Care | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 77% | 78% | 77% |
| Easy to contact by phone | 58% | 61% | 57% |
| Easy to contact via the website | 55% | 55% | 58% |
| Easy to contact via the NHS App | 55% | 57% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 65% | 74% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 67% of 97 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Reedyford Health Care is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,364 patients were registered at Reedyford Health Care in September 2026, down 0.8% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 3,149 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.5 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 5.4 |
| August 2024 | 4.3 | 6.5 |
| August 2025 | 4.6 | 6.7 |
| August 2026 | 4.6 | 5.6 |
From June 2026 to August 2026 the practice recorded 6,257 appointments a month, or 436 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 40% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Reedyford Health Care | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 436 | 471 | 510 |
| Face to face | 56% | 70% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%), peripheral arterial disease (0.9% against 0.6%) and dementia (1.2% against 0.8%). It has a lower share for chronic kidney disease (3.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 39.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.6% | 14.3% |
| High blood pressure | All ages | 15.1% | 15.2% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 3.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
Reedyford Health Care, Yarnspinners Primary Health Care Centre, Nelson, BB9 7SR. Phone: 01282 657575. Website: www.reedyfordhealthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Qazi Jehangir | 0.0 km | 62% |
| Pendle Valley Mill Practice - Yarnspinners Branch | 0.0 km | 47% |
| Dr M Umar & Dr H Sadique | 0.0 km | 65% |
| Whitefield Medical Services Limited | 0.0 km | 80% |
| Barrowford Surgery | 1.2 km | 89% |
- Dr M Umar & Dr H Sadique (65% overall experience good)
- Dr Qazi Jehangir (62% overall experience good)
- Pendle Valley Mill Practice - Yarnspinners Branch (47% overall experience good)
- Pendle View Medical Centre (79% overall experience good)
- Whitefield Medical Services Limited (80% overall experience good)
How do patients rate Reedyford Health Care?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Reedyford Health Care as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Reedyford Health Care?
14,364 patients were registered in September 2026, down 0.8% on a year earlier.
What is Reedyford Health Care's CQC rating?
Good overall, published in May 2016.
How many GPs does Reedyford Health Care have?
4.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 3,149 patients per GP against 2,171 across England.
Are appointments at Reedyford Health Care face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Reedyford Health Care's phone number?
01282 657575.