Pendle View Medical Centre, Nelson: patient reviews and CQC rating
Pendle View Medical Centre is a GP practice in Nelson with 8,301 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 6.2 full-time-equivalent qualified GPs, or 1,342 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pendle View Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 63%, against 57% across England. Its weakest is the share who said they were treated with care and concern: 82%, against 86% across England. With 101 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 3rd of the 7 practices in Nelson with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (80%). 101 patients answered the survey (response rate 22%).
| Survey question | Pendle View Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 63% | 61% | 57% |
| Easy to contact via the website | 61% | 55% | 58% |
| Easy to contact via the NHS App | 58% | 57% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 70% | 74% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 250 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pendle View Medical Centre is Good, published in March 2016. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,301 patients were registered at Pendle View Medical Centre in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,342 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.9 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 5.5 |
| August 2024 | 5.2 | 9.1 |
| August 2025 | 6.2 | 7.3 |
| August 2026 | 6.2 | 8.1 |
From June 2026 to August 2026 the practice recorded 4,379 appointments a month, or 528 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 52% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Pendle View Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 528 | 471 | 510 |
| Face to face | 70% | 70% | 63% |
| Same day as booked | 52% | 42% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), heart failure (1.7% against 1.1%) and a learning disability (0.9% against 0.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 38.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| Asthma | 6+ yrs | 9.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Cancer | All ages | 3.9% | 3.8% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.3% | 74.9% |
Pendle View Medical Centre, Arthur Street,, Brierfield,, Nelson, BB9 5RZ. Phone: 01282 614599. Website: www.pendleviewmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Reedyford Health Care | 1.6 km | 77% |
| Dr Qazi Jehangir | 1.6 km | 62% |
| Pendle Valley Mill Practice - Yarnspinners Branch | 1.6 km | 47% |
| Dr M Umar & Dr H Sadique | 1.6 km | 65% |
| Whitefield Medical Services Limited | 1.6 km | 80% |
- Dr M Umar & Dr H Sadique (65% overall experience good)
- Dr Qazi Jehangir (62% overall experience good)
- Pendle Valley Mill Practice - Yarnspinners Branch (47% overall experience good)
- Reedyford Health Care (77% overall experience good)
- Whitefield Medical Services Limited (80% overall experience good)
How do patients rate Pendle View Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Pendle View Medical Centre as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Pendle View Medical Centre?
8,301 patients were registered in September 2026, up 0.3% on a year earlier.
What is Pendle View Medical Centre's CQC rating?
Good overall, published in March 2016.
How many GPs does Pendle View Medical Centre have?
6.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,342 patients per GP against 2,171 across England.
Are appointments at Pendle View Medical Centre face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pendle View Medical Centre's phone number?
01282 614599.