Swanpool Medical Centre, Tipton: patient reviews and CQC rating
Swanpool Medical Centre is a GP practice in Tipton with 8,670 registered patients (September 2026). In the 2026 GP Patient Survey, 44% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 3.9 full-time-equivalent qualified GPs, or 2,204 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Swanpool Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 86%, below the England figure of 93%. Its weakest is the share who described their last contact with the practice as good: 22%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 6th of the 6 practices in Tipton with 50 or more responses. 18% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (55%). 105 patients answered the survey (response rate 19%).
| Survey question | Swanpool Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 44% | 74% | 77% |
| Easy to contact by phone | 18% | 53% | 57% |
| Easy to contact via the website | 23% | 54% | 58% |
| Easy to contact via the NHS App | 32% | 54% | 54% |
| Reception team helpful | 41% | 81% | 85% |
| Last contact good | 22% | 68% | 73% |
| Wait for appointment about right | 21% | 65% | 69% |
| Listened to well | 74% | 85% | 87% |
| Treated with care and concern | 66% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 75% | 89% | 90% |
CQC's overall rating for Swanpool Medical Centre is Good, published in May 2022. One key question is rated differently: Responsive Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
8,670 patients were registered at Swanpool Medical Centre in September 2026, down 3.1% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,204 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 0.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 5.4 |
| August 2024 | 5.4 | 5.4 |
| August 2025 | 4.0 | 4.0 |
| August 2026 | 3.9 | 3.9 |
From June 2026 to August 2026 the practice recorded 3,206 appointments a month, or 370 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 43% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Swanpool Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 370 | 561 | 510 |
| Face to face | 85% | 64% | 63% |
| Same day as booked | 43% | 51% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.9% against 1.9%), peripheral arterial disease (0.8% against 0.6%) and coronary heart disease (4.1% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 45.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.4 years for women and 74.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.1% | 15.2% |
| Depression | 18+ yrs | 11.1% | 14.3% |
| Diabetes | 17+ yrs | 10.4% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.4% | 74.9% |
Swanpool Medical Centre, St Marks Road, Tipton, DY4 0SZ. Phone: 0121 557 2581.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Glebefields Surgery | 0.3 km | 88% |
| Black Country Family Practice | 1.6 km | 49% |
| The Victoria Surgery | 1.9 km | 70% |
| Coseley Medical Centre | 2.0 km | 80% |
| Great Bridge Partnership for Health | 2.1 km | 56% |
- Clifton Medical Centre (39% overall experience good)
- Jubilee Health Centre (57% overall experience good)
- Scott Arms Medical Centre (50% overall experience good)
- Stone Cross Medical Centre (53% overall experience good)
- Tame Valley Medical Centre (77% overall experience good)
- Village Medical Centre (65% overall experience good)
How do patients rate Swanpool Medical Centre?
In the 2026 GP Patient Survey, 44% of patients described their overall experience of Swanpool Medical Centre as good, below the England figure of 77%. 18% found it easy to get through by phone.
How many patients are registered at Swanpool Medical Centre?
8,670 patients were registered in September 2026, down 3.1% on a year earlier.
What is Swanpool Medical Centre's CQC rating?
Good overall, published in May 2022.
How many GPs does Swanpool Medical Centre have?
3.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,204 patients per GP against 2,171 across England.
Are appointments at Swanpool Medical Centre face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Swanpool Medical Centre's phone number?
0121 557 2581.