Jubilee Health Centre, Wednesbury: patient reviews and CQC rating
Jubilee Health Centre is a GP practice in Wednesbury with 3,581 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 1.7 full-time-equivalent qualified GPs, or 2,149 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Jubilee Health Centre
Its result closest to England is the share who said they were treated with care and concern: 79%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 34%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 9th of the 9 practices in Wednesbury with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (42%). 90 patients answered the survey (response rate 21%).
| Survey question | Jubilee Health Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 57% | 74% | 77% |
| Easy to contact by phone | 41% | 53% | 57% |
| Easy to contact via the website | 34% | 54% | 58% |
| Easy to contact via the NHS App | 34% | 54% | 54% |
| Reception team helpful | 72% | 81% | 85% |
| Last contact good | 51% | 68% | 73% |
| Wait for appointment about right | 56% | 65% | 69% |
| Listened to well | 74% | 85% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 77% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 61 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Jubilee Health Centre is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
3,581 patients were registered at Jubilee Health Centre in September 2026, down 1.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,149 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 0.9 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 2,266 appointments a month, or 633 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 50% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Jubilee Health Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 633 | 561 | 510 |
| Face to face | 33% | 64% | 63% |
| Same day as booked | 50% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.0% against 1.9%), diabetes (12.3% against 7.9%) and coronary heart disease (4.2% against 3.0%). It has a lower share for osteoporosis (0.1% against 1.2%), depression (7.5% against 14.3%) and cancer (2.6% against 3.8%). The practice's patients live in areas with an average deprivation score of 35.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 74.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Diabetes | 17+ yrs | 12.3% | 7.9% |
| Depression | 18+ yrs | 7.5% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| COPD | All ages | 3.0% | 1.9% |
| Cancer | All ages | 2.6% | 3.8% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.6% | 74.9% |
Jubilee Health Centre, 1 Upper Russell Street, Wednesbury, WS10 7AR. Phone: 0121 556 4615.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Spires Health Centre | 0.4 km | 60% |
| Oakeswell Health Centre | 0.5 km | 78% |
| Village Medical Centre | 1.6 km | 65% |
| New Street Surgery | 1.7 km | 64% |
| Dr PV Gudi and Partner | 1.8 km | 70% |
- Clifton Medical Centre (39% overall experience good)
- Scott Arms Medical Centre (50% overall experience good)
- Stone Cross Medical Centre (53% overall experience good)
- Swanpool Medical Centre (44% overall experience good)
- Tame Valley Medical Centre (77% overall experience good)
- Village Medical Centre (65% overall experience good)
How do patients rate Jubilee Health Centre?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Jubilee Health Centre as good, below the England figure of 77%. 41% found it easy to get through by phone.
How many patients are registered at Jubilee Health Centre?
3,581 patients were registered in September 2026, down 1.6% on a year earlier.
What is Jubilee Health Centre's CQC rating?
Good overall, published in February 2024.
How many GPs does Jubilee Health Centre have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,149 patients per GP against 2,171 across England.
Are appointments at Jubilee Health Centre face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Jubilee Health Centre's phone number?
0121 556 4615.