The Spires Health Centre, Wednesbury: patient reviews and CQC rating
The Spires Health Centre is a GP practice in Wednesbury with 5,397 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 2.0 full-time-equivalent qualified GPs, or 2,663 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Spires Health Centre
Its best result against England is the share who said they were treated with care and concern: 89%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 17%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 8th of the 9 practices in Wednesbury with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (76%). 80 patients answered the survey (response rate 15%).
| Survey question | The Spires Health Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 60% | 74% | 77% |
| Easy to contact by phone | 42% | 53% | 57% |
| Easy to contact via the website | 17% | 54% | 58% |
| Easy to contact via the NHS App | 22% | 54% | 54% |
| Reception team helpful | 64% | 81% | 85% |
| Last contact good | 49% | 68% | 73% |
| Wait for appointment about right | 60% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 82% of 39 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Spires Health Centre is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,397 patients were registered at The Spires Health Centre in September 2026, down 2.2% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,663 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,814 appointments a month, or 521 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 58% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Spires Health Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 521 | 561 | 510 |
| Face to face | 56% | 64% | 63% |
| Same day as booked | 58% | 51% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%), diabetes (12.8% against 7.9%) and COPD (2.8% against 1.9%). It has a lower share for chronic kidney disease (2.3% against 4.6%), cancer (2.3% against 3.8%) and atrial fibrillation (1.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 35.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.6 years for women and 74.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 12.8% | 7.9% |
| Depression | 18+ yrs | 12.3% | 14.3% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| COPD | All ages | 2.8% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Cancer | All ages | 2.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.6% | 74.9% |
The Spires Health Centre, Kingsbury Close, Wednesbury, WS10 7DB. Phone: 0121 203 2800.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Jubilee Health Centre | 0.4 km | 57% |
| Oakeswell Health Centre | 0.7 km | 78% |
| Darlaston Medical Centre | 1.5 km | 71% |
| Darlaston Family Practice | 1.6 km | 65% |
| Darlaston Health Centre | 1.6 km | 83% |
- Church View Surgery (85% overall experience good)
- Drs Oram, Walton, Hynes & Dutton (65% overall experience good)
- Glebefields Surgery (88% overall experience good)
- The Victoria Surgery (70% overall experience good)
- Warley Medical Centre (82% overall experience good)
How do patients rate The Spires Health Centre?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of The Spires Health Centre as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at The Spires Health Centre?
5,397 patients were registered in September 2026, down 2.2% on a year earlier.
What is The Spires Health Centre's CQC rating?
Good overall, published in July 2018.
How many GPs does The Spires Health Centre have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,663 patients per GP against 2,171 across England.
Are appointments at The Spires Health Centre face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Spires Health Centre's phone number?
0121 203 2800.